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Individuals

Professional

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Eltrona

Network Information

Please find below information on the maintenance and improvements of the Eltrona network

In progress

There are no outages or maintenance operations currently underway on our network.

History

Failure

Recovered

Creos sheath incident

11/09/2025

Regions concerned :

Grevenmacher/Remich area, including Moutfort and the SYREN business park

Description :

Back to Normal – Service Fully Restored

Thanks to the rapid mobilization of our technical teams in collaboration with Creos teams, repairs have been successfully completed.
The service has now been fully restored and is operating normally.

Yesterday’s incident, caused by a fire outbreak in a Creos conduit that damaged our adjacent infrastructure, temporarily impacted the fiber service in the Grevenmacher / Remich areas, including Moutfort and the Syren business zone.

We apologize and thank you for your patience and understanding.

Maintenance

Finished

Maintenance work

28/04/2025

Regions concerned :

Belvaux, Sanem, Niederkorn, Differdange, Oberkorn, Lasauvage, Soleuvre

Description :

We would like to inform you that intermittent service interruptions are to be expected from 6 a.m. to 1 p.m. on Monday, April 28, in the following localities:

Belvaux, Sanem, Niederkorn, Differdange, Oberkorn, Lasauvage, Soleuvre.

These interruptions are due to maintenance work on our network, aimed at improving the quality and stability of our services.

We apologize for any inconvenience caused and thank you for your understanding.

Failure

Recovered

Internet network failure

18/04/2024

Regions concerned :

Central Luxembourg area

Description :

Dear customers,

We would like to inform you that there is currently a fiber outage affecting the central area of Luxembourg. Our technicians are actively working to restore services as quickly as possible. We appreciate your understanding and patience.

Best regards,
Your team.

Maintenance

Finished

Maintenance Luxconnect

09/09/2023

Regions concerned :

Wiltz region

Description :

Please be advised that Luxconnect maintenance work is scheduled to take place on our network on September 9, 2023, from 6 a.m. to 2 p.m. The following municipalities may be affected: Eschweiler, Pommerloch, Kautenbach, Selscheid, Knaphoscheid, Bavigne, Esch-Sauer, and Insenborn, as well as certain neighborhoods in the city of Wiltz.

TV and Internet services may be unavailable during the maintenance work.

Thank you for your understanding.

Maintenance

Finished

Réseau Fibre

29/04/2023

Regions concerned :

Junglinster ; Godbrange ; Bourglinster ; Imbringen ; Altlinster & Cité Schilzberg

Description :

Please be advised that maintenance work is scheduled to be carried out on our fiber network on April 29, 2023, affecting the following areas: Junglinster; Godbrange; Bourglinster; Imbringen; Altlinster & Cité Schilzberg.

TV and internet services may be unavailable while the work is being carried out.

Thank you for your understanding.

Are you encountering difficulties?

Report the problem to us. You can contact us via our contact form and one of our technicians will get back to you.

Tell us about it!

Describe your problem in the form below and one of our technicians will contact you as soon as possible.