- No commitment and no cancellation fees
- Unlimited download
- Simultaneous surfing without loss of quality or speed
GiGA-fast speeds up to 1Gbit/s
all-inclusive, without commitment
Installation in 6 days maximum
Installation fee included
Modem rental included
Download volume unlimited
Installation in 6 days maximum
Installation fee included
Modem rental included
Download volume unlimited
Installation in 6 days maximum
Installation fee included
Modem rental included
Download volume unlimited
- A powerful, reliable network
- Perfect for unlimited streaming, gaming and chatting
- Installed in 6 days maximum, free of charge
- 85% of Luxembourg households have access to the network
- Wifi 6 technology
- Cancellation of subscription without notice
- Installation included
- Modem rental included
- 39€/month
- Wifi diagnostics and optimum coverage for your home
- 24/24 controlled network
- Unique all-inclusive formula with no blah, blah, blah
- Easy subscription online, in the shop or by telephone
DID YOU KNOW?
Eltrona is the only alternative network in Luxembourg to offer ultra-fast Internet up to 1 Gbit/s to all its customers.
FAQ
We tell you all about Eltrona’s GiGA website
Is Eltrona’s GIGA Internet package really all-inclusive?
Yes, GIGA Internet from Eltrona is unheard of in Luxembourg. With Eltrona, your Internet subscription becomes GiGA clear: the price shown is the price you will pay for the next 24 months.
No additional costs, no modem rental, no commitment. You get a connection of up to 1Gbit/s for 39 €/month and not a penny more… and you can cancel whenever you like.
Installation in just 6 days?
At Eltrona, it’s super simple. As soon as you sign your contract, one of our advisers will arrange an appointment for you within the next 6 working days. Our technician will come and ring your doorbell on a date that suits you. To make life easier for you, we’ll send you a text the day before the appointment to remind you! If we can’t meet the 6-day deadline, we’ll refund your installation costs!
How does wifi diagnostics work?
During installation, our technician will ensure that the performance of your WiFi is identical in every room of your home. If necessary, he can suggest the installation of additional devices (Repeaters or Powerline) so that you have a connection that meets your expectations at all times and in all places!
How can I determine my current download speed?
It’s super simple, go to https://www.speedtest.net/ and measure your Internet speed at any time. If you’re experiencing slowness or difficulty doing everything you want from home, test your download speed and check whether your current subscription (with Eltrona or elsewhere) is still sufficient for your usage.
Does Eltrona use its own network or that of another operator?
We have our own network, which we develop, maintain and manage on a daily basis to ensure optimum connectivity for all our customers. In the event of a problem, our teams can intervene immediately; we don’t use any intermediaries. A guarantee of reliability for our customers!
All our Internet offers
-
Ultra-fast installation (6-day maximum wait)
-
Optimum connection in every room with Wi-Fi diagnostics
-
Professional installation for only €109
-
Modem rental for €6 per month
Would you like to talk to us?
Our team is available to assist you from Monday to Friday, 8 am to 8 pm,
and on Saturdays from 9 am to 5 pm.
Let's talk by phone
Fill in the form below with your request
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Let's communicate
by email
Fill in the form below and one of our advisers will get back to you as soon as possible.
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Our products terms and conditions
Introduction
Eltrona’s services are intended for private use in accordance with the general and specific conditions. All prices include VAT. Modem and Eltrona box not included. For further information, please visit our website: eltrona.lu. Prices and specifications as of 07/07/2022.
Internet
GiGA Internet offer
Offer reserved for new customers and valid from 18/09/2023 to 31/12/2023. The rate of €39 per month includes modem rental and installation costs (this includes the technician’s journey and installation of the modem in the customer’s home, subject to existing internal wiring. Any new connection will be subject to an additional charge). The contract is non-binding.
Unlimited downloads:
The user is entitled to unlimited use of the Internet services. However, he/she must make appropriate use of the services in a reasonable (not excessive) manner. A normal or excessive use limit may be considered as such if the monthly volume exceeds 1000 GB. In the event of non-compliance by the user, the provider may send a warning by any means (letter, email, SMS, etc.) asking the customer to limit his use. If the customer fails to heed this warning, the provider reserves the right to suspend or limit the customer’s access until the end of the current billing period.
Download and upload speeds:
The download and upload speed depend, among other things, on your computer setup, your internal wiring, and a possible router. The stated speeds are speeds that can be achieved with a cable connection on Eltrona’s network. With a WiFi connection, the speeds achieved are likely to be lower.
TV
TV+ offers
TV+ offers require a 24-month subscription.
Service content:
The service offering is subject to change. The number, nature, and channel of the distributed programs may be at any time modified by the provider, depending on the choice of publishers or broadcasters and the agreements concluded with them. The provider shall not be held responsible for any variations in this offer or its content.
HD/4K :
Works with HD ready or full HD TVs with HDMI connectivity.
Packages:
SKY Cinema, Sky Sport and Sky Fussball Bundesliga packages require a SKY Entertainment subscription. For SKY packages, the contract runs from the date of its signature for the current month (pro rata) and the following 12 months (monthly billing). Unless notice of termination exclusively given in writing within 30 days prior to the expiry date, the SKY subscription will be tacitly renewed on a monthly basis from the 13th month onwards. From the 13th month, you benefit in a flexible way from SKY Entertainment for 15€/month, SKY Cinema for 12,50€/month, SKY Sport for 7,50€/month and SKY Fussball Bundesliga for 15€/month.
Number of boxes:
The customer may subscribe to a maximum of 4 Eltrona boxes.
If the customer has several TV sets and wants to watch TV on each set, he needs one Eltrona box per set.
Availability:
The new TV service is available on all your devices (TV, Android and iOS). Watch TV simultaneously on 2 devices for the TV+ offer, on 3 devices for the TV+ ZEN offer and on 4 devices for the TV+ MAX offer. 1 device = 1 Eltrona box or 1 mobile device.
If the customer has several Eltrona boxes and TV sets at the same address, all channels and features included in the package are available on all Eltrona boxes and TV sets. The customer can also access this content via the TV application.
If the customer chooses one or more options (e.g. Premium French), the channels are available on the Eltrona box but also on the app, except for the SKY options. The SKY options will be available on 1 Eltrona box and only the SKY SPORT & SKY FUSSBALL – BUNDESLIGA options will be available on the app.
VOD :
VODs are available in their original language (mainly English), German and French. Once rented, VODs are available for 48 hours (except for Adult content which is available for 6 hours).
Access:
In Luxembourg, the Eltrona box works on all internet networks.
The Eltrona TV+ app can be used in the following countries via the Wi-Fi, 3G or 4G networks: Austria, Belgium, Bulgaria, Cyprus (except Turkish part and UN neutral zone), Croatia, Czech Republic, Denmark, Estonia, Finland, France (including French Guiana, Guadeloupe, Reunion, Martinique, Mayotte and the French part of Saint-Martin), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal (including Madeira and Azores), Romania, Slovenia, Slovakia, Spain (including the Canary Islands), Sweden.
Landline telephony
Unlimited call volume:
The user has the right to use the landline services on an unlimited basis from fix to fix in Luxembourg (national). A normal or excessive use limits may be considered as such if the monthly call duration exceeds 80 hours. In the event of non-compliance by the user, the provider may send a warning by any means (letter, email, SMS, etc.) asking the customer to limit his use. If the customer fails to heed this warning, the provider reserves the right to suspend or limit the customer’s access until the end of the current billing period.
Option towards Europe (5€/month):
This option allows you to call landlines (excluding special numbers) in the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech, Denmark, Estonia, Finland, France, French West Indies, Germany, Gibraltar, Greece, Guyana, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic, Republic, Reunion, Saint Pierre and Miquelon, Slovak, Slovenia, Spain, Sweden, Switzerland, UK.
Maximum 120 minutes per month. Beyond that, you call at the international call rate. Unused minutes cannot be carried over to the next month. Offer valid for personal use and for traffic originating from a single number.
Option towards Portugal (5€/month):
This option allows you to call landlines (excluding special numbers) in Portugal. Maximum 200 minutes per month. Beyond that, you call at the international call rate. Unused minutes cannot be carried over to the next month. Offer valid for personal use and for traffic originating from a single number.
Payez ce que vous consommez
This option allows you to call and receive phone calls on your landline to and from mobile and landline numbers at the rate as described in Eltrona’s Price List. Offer valid for personal use and for traffic originating from a single number.
TV+ Installation
Two solutions (depending on whether you are a new or an existing customer and on your offer):
The installation must be executed by a technician.
Guaranteed installation time: Eltrona guarantees an installation date within 6 working days of your contract being confirmed. Over this period of time, Eltrona will refund a maximum of €99.
OR
You can choose our DIY solution and install your Eltrona box yourself. You’ll receive your Eltrona box in a shop or by post within 1 working day of your contract confirmation.
Mobile
The user has the right to use the mobile services with limits on usage based on the plan specifications. To ensure network availability and quality, plans are subject to a Reasonable Network Usage Policy. Find all our roaming rates here. Eltrona Mobile plans are on the POST 4G network.
Eltrona is not responsible for charges from Premium SMS services. You can unsubscribe from SMS premium services at https://stopsms.lu/.
Repairability Index
The Repairability Index is calculated based on several criteria (availability of instructions for use and maintenance, technical documentation, disassembly of the product, and availability and pricing of spare parts). This information comes from the website indicereparabilite.fr, developed by Spareko, who is therefore responsible for it.
Options for Mobile:
- 30 minutes calling from Luxembourg to EU minutes for 5€ (1-time or monthly)
- 100 SMS texts from Luxembourg to EU for 5€ (1-time or monthly)
- 1GB of data in EU (Luxembourg or EU) for 5€ (1-time or monthly)
- 5GB of data in EU (Luxembourg or EU) for 9€ (1-time or monthly)
Options can be added to your monthly subscription (recurring) during contract creation.
Visit in-store or call customer service to activate 1-time options or to augment your existing monthly subscription (recurring) on your Eltrona Mobile plan.
Options are not available for MOBILE BASIC plans.
Our promotional conditions
SUMMER DEAL promotion
If you take out an Internet, Duo or Trio subscription between 03/07 and 09/09/2023, we’ll give you the first 2 months’ subscription free of charge, excluding modem or Eltrona box rental. The SUMMER DEAL is valid for any 24-month commitment. As long as the contract is taken out during the promotional period, it can be activated up to 31/12/2023 and still enjoy the advantages described above.
Enjoy more than 100 channels in HD
1
TF1 HD
2
FRANCE 2 HD
3
FRANCE 3
4
FRANCE 4
5
FRANCE 5 HD
6
M6 HD
7
ARTE(F) HD
8
W9 HD
9
TMC HD
10
TV BREIZH HD
11
HISTOIRE TV HD
12
LUXE TV
13
TV5 MONDE EUROPE
14
FRANCEINFO
15
FRANCE 24 HD
16
LCI HD
17
LA UNE HD
18
TIPIK HD
19
LA TROIS
20
RTL TVI HD
21
CLUB-RTL HD
22
PLUG-TV
23
RTL-9 HD
25
VIA MOSELLE
70
USHUAIA TV HD
71
TELELETZ HD
72
RTL ZWEE
73
CHAMBER TV HD
74
LETZEBUERGER KANAL HD
75
ELDORADIO TV HD
76
APART TV HD
77
ESCH. TV HD
78
HESPER INFO TV HD
79
MERSCH INFO TV HD
80
PETANGE INFO TV
81
DUDELANGE INFO TV
82
TELEVISIOUN STEESEL HD
90
MAMER TV INFO
91
DAS ERSTE HD
92
ZDF HD
93
3SAT HD
94
SWR RP HD
95
SWR RP HD
96
HR FERNSEHEN HD
97
MDR S-ANHALT HD
98
NDR FS NDS HS
99
WDR HD KÖLN
100
RBB BERLIN HD
101
RADIO BREMEN TV HD
102
SR FERNSEHEN HD
103
SWR BW HD
104
ARTE (D) HD
105
PHOENIX HD
106
ARD-ALPHA HD
107
TAGESSCHAU24 HD
108
ONE HD
109
ZDFINFO HD
110
ZDF_NEO HD
111
KIKA HD
112
RTL HD
113
PRO 7 HD
114
SAT.1 HD
115
VOX HD
116
N-TV HD
117
WELT HD
118
KABEL EINS HD
119
RTLII HD
120
RTLNITRO HD
121
SAT.1 GOLD HD
122
TELE 5 HD
123
SIXX HD
124
PRO7 MAXX HD
125
DMAX
126
RTL UP
127
SUPER RTL HD
128
DELUXE MUSIC
129
DISNEY CHANNEL
130
COMEDY CENTRAL
131
BIBEL TV HD
132
SPORT1
133
EUROSPORT 1 DEUTSCHLAND
134
SERVUS TV HD DEUTSCHLAND
180
BILD TV HD
181
RAI 1 HD
182
RAI 2 HD
183
RAI 3 HD
184
RAI NEWS 24
185
RAI STORIA
186
RAI SCUOLA
187
MEDIASET ITALIA
200
RAI ITALIA HD
201
RTPI
220
TVI INTERNACIONAL
221
24H
240
TVE INTERNACIONAL
241
RTL4 HD
242
RTL5 HD
243
RTL7 HD
260
RTL8 HD
261
BBC WORLD NEWS EUROPE HD
262
DW ENGLISH HD
263
FRANCE 24 HD ENGLISH
264
CNN INT.
265
CNBC EUROPE
266
EURONEWS ENGLISH HD
267
MTV EUROPE
Your favourite radio station directly on your TV
RTL
Europe 1
FRANCE INTER
NRJ
SKYROCK
FUN RADIO
VIRGIN RADIO
NOSTALGIE
RADIO FG
FRANCE INFO
LA PREMIERE
VIVACITE WDR
FRANCE CULTURE
FRANCE MUSIQUE
RADIO CLASSIQUE
MUSIQ 3
CLASSIC 21
RTL RADIO
ELDORADIO
RADIO 100.7
RADIO ARA
L'ESSENTIEL RADIO
RADIO HOREB
SWR 1 RP
SWR 2
SWR 3
SWR 4 RP
RTL RADIO
RPR 1
1 LIVE DIGGI
ROCK ANTENNE
SR 1
SR 2
SR 3
WDR 2
WDR 4
KLASSIK RADIO
BAYERN 1
BAYERN 2
SRF MUSIKWELLE
DLF
RADIO LATINA
RDPI RADIO
BBC ENGLISH
RTL TODAY RADIO
Experience great cinema from your couch, starting at €1.99
Rent a movie for 48 hours and pause, rewind, or replay it as much as you want during this period.
Action, comedy, romance, documentary, horror, science fiction... We have films for the whole family!