Fibre Your high-speed Internet connection adapted to your lifestyle

Introduction

Eltrona's services are intended for private use in accordance with the general and specific conditions. All prices include VAT. Modem and decoder not included. For further information, please visit our website: eltrona.lu. Prices and specifications as of 06/01/2021.

Internet

Unlimited downloads:

The user is entitled to unlimited use of the Internet services. However, he/she must make appropriate use of the services in a reasonable (not excessive) manner. Abnormal or excessive use limits may be considered as such if the monthly volume exceeds 100 GB. In the event of non-compliance by the user, the provider may send a warning by any means (letter, email, SMS, etc.) asking the customer to limit his use. If the customer fails to heed this warning, the provider reserves the right to suspend or limit the customer's access until the end of the current billing period.

Download and upload speeds:

The download and upload speed depends, among other things, on your computer setup, your internal wiring and a possible router. The stated speeds are speeds that can be achieved with a cable connection. With a WiFi connection, the speeds achieved are likely to be lower.

Guaranteed installation time:

Eltrona guarantees an installation date within 6 working days of your contract being confirmed. Over this period of time, Eltrona will refund a maximum of €99.

TV

Service content:

The service offering is subject to change. The number, nature and channel of the distributed programs may be at any time modified by the provider, depending on the choice of publishers or broadcasters and the agreements concluded with them. The provider shall not be held responsible for any variations in this offer or its content.

HD :

Works with HD ready or full HD TVs with HDMI connectivity.

Premium French:

The French Premium package requires an annual subscription.

Sky :

For SKY packages, the contract runs from the date of its signature for the current month (pro rata) and the following 12 months (monthly billing). Unless notice of termination exclusively given in writing within 30 days prior to the expiry date, the SKY subscription will be tacitly renewed on a monthly basis from the 13th month onwards. From the 13th month onwards, your monthly subscription fee will be increased by €2.50. Sky Movie, Sky Sport and Sky Fussball - Bundesliga packages require a Sky Entertainment subscription.

Guaranteed installation time:

Eltrona guarantees an installation date within 6 working days of your contract being confirmed. Over this period of time, Eltrona will refund a maximum of €99.

Landline telephony

Unlimited call volume:

The user has the right to use the landline services on an unlimited basis from fix to fix in Luxembourg (national). Abnormal or excessive use limits may be considered as such if the monthly call duration exceeds 80 hours. In the event of non-compliance by the user, the provider may send a warning by any means (letter, email, SMS, etc.) asking the customer to limit his use. If the customer fails to heed this warning, the provider reserves the right to suspend or limit the customer's access until the end of the current billing period.

Option towards Europe:

This option allows you to call landlines (excluding special numbers) in the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, French Polynesia, Germany, Greece, Guadeloupe, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Malta, Martinique, Monaco, New Caledonia, Netherlands, Norway, Poland, Portugal, Reunion, Romania, Slovakia, Slovenia, Spain, Sint Maarten, Sweden, UK. Maximum 120 minutes per month. Beyond that, you call at the international call rate. Unused minutes cannot be carried over to the next month. Offer valid for personal use and for traffic originating from a single number.

Option towards Portugal:

This option allows you to call landlines (excluding special numbers) in Portugal. Maximum 200 minutes per month. Beyond that, you call at the international call rate. Unused minutes cannot be carried over to the next month. Offer valid for personal use and for traffic originating from a single number.

24 MONTHS COMMITMENT

SOLO INTERNET M | DUO INTERNET M+TV | DUO INTERNET M+FIX | TRIO INTERNET M+TV+FIX: Free welcome pack (€200) and €20 discount for 3 months.

Offer valid for every new 24-month SOLO INTERNET M or DUO INTERNET M+TV or DUO INTERNET M+FIX or TRIO INTERNET M+TV+FIX subscription taken out between 2nd of June and 31st of August 2021 inclusive. Prices and specifications as of 06/01/2021.

SOLO INTERNET L | DUO INTERNET L+TV | DUO INTERNET L+FIX | TRIO INTERNET L+TV+FIX: Free welcome pack (€200) and €25 discount for 3 months.

Offer valid for every new 24-month SOLO INTERNET L or DUO INTERNET L+TV or DUO INTERNET L+FIX or TRIO INTERNET L+TV+FIX subscription taken out between 2nd of June and 31st of August 2021 inclusive. Prices and specifications as of 06/01/2021.

SOLO GIGA INTERNET | DUO GIGA INTERNET+TV | DUO GIGA INTERNET+FIX | TRIO GIGA INTERNET +TV+FIX: Free welcome pack (€200) and €40 discount for 3 months.

Offer valid for every new 24-month SOLO GIGA INTERNET or DUO GIGA INTERNET+TV or DUO GIGA INTERNET+FIX or TRIO GIGA INTERNET+TV+FIX subscription taken out between 2nd of June and 31st of August 2021 inclusive. Prices and specifications as of 06/01/2021.

12 MONTHS COMMITMENT

SOLO INTERNET M | DUO INTERNET M+TV | DUO INTERNET M+FIX | TRIO INTERNET M+TV+FIX: Free welcome pack (€200)

Offer valid for every new 12-month SOLO INTERNET M or DUO INTERNET M+TV or DUO INTERNET M+FIX or TRIO INTERNET M+TV+FIX subscription taken out between 2nd of June and 31st of August 2021 inclusive. Prices and specifications as of 06/01/2021.

SOLO INTERNET L | DUO INTERNET L+TV | DUO INTERNET L+FIX | TRIO INTERNET L+TV+FIX: Free welcome pack (€200)

Offer valid for every new 12-month SOLO INTERNET L or DUO INTERNET L+TV or DUO INTERNET L+FIX or TRIO INTERNET L+TV+FIX subscription taken out between 2nd of June and 31st of August 2021 inclusive. Prices and specifications as of 06/01/2021.

SOLO GIGA INTERNET | DUO GIGA INTERNET+TV | DUO GIGA INTERNET+FIX | TRIO GIGA INTERNET+TV+FIX: Free welcome pack (€200)

Offer valid for every new 12-month SOLO GIGA INTERNET or DUO GIGA INTERNET+TV or DUO GIGA INTERNET+FIX or TRIO GIGA INTERNET+TV+FIX subscription taken out between 2nd of June and 31st of August 2021 inclusive. Prices and specifications as of 06/01/2021.