Your world, your Internet
Eltrona Fiber
Highspeed internet up to 1Gbit/s with Eltrona Fiber and WiFi 6. Promotions starting from 15€/month.
INTERNET M
Speed
200 Mbit/s
Do you like to browse the web, communicate by email or private messaging and consult your favoured social networks?
With a browsing speed of 200 Mbit/s, you can meet all your requirements.
Download volume
UNLIMITED
WiFi 6
Installation in 6 days
Eltrona’s fiber network
Save 200€ on the cabling and
installation costs (normally 299€)
€15 / month
for 3 months then 37 €/month
Order
Modem not included
at €6 /month
INTERNET L
Speed
500 Mbit/s
Do you browse, communicate and download online and do you like to watch as many series as possible via streaming or Netflix?
The browsing speed of 500 Mbit/s ensures that you can enjoy the Internet the way you want to.
Download volume
UNLIMITED
WiFi 6
Installation in 6 days
Eltrona’s fiber network
Save 200€ on the cabling and
installation costs (normally 299€)
€15 / month
for 3 months then 45 €/month
Order
Modem not included
at €6 /month
GIGA INTERNET
Speed
1 Gbit/s
The whole family is passionate about the Internet and everyone wants to have a great connection to watch streaming videos, browse social networks and play frantic online games?
By choosing 1 Gbit/s speed, you ensure that all Internet users in your home will be pleased simultaneously, not only today but also tomorrow!
Download volume
UNLIMITED
WiFi 6
Installation in 6 days
Eltrona’s fiber network
Save 200€ on the cabling and
installation costs (normally 299€)
€15 / month
for 3 months then 57 €/month
Order
Modem not included
at €6 /month
INTERNET M
Speed
200 Mbit/s
Download volume
UNLIMITED
WiFi 6
Installation in 6 days
Eltrona’s fiber network
Save 200€ on the cabling and
installation costs (normally 299€)
Modem not included
at €6 /month
INTERNET L
Speed
500 Mbit/s
Download volume
UNLIMITED
WiFi 6
Installation in 6 days
Eltrona’s fiber network
Save 200€ on the cabling and
installation costs (normally 299€)
Modem not included
at €6 /month
GIGA INTERNET
Speed
1 Gbit/s
Download volume
UNLIMITED
WiFi 6
Installation in 6 days
Eltrona’s fiber network
Save 200€ on the cabling and
installation costs (normally 299€)
Modem not included
at €6 /month
Save 200 € on
your installation costs
All your services installed at home in 6 days, guaranteed!
For a unique high-quality service in Luxembourg, Eltrona guarantees an installation date within 6 working days of your contract being confirmed.
Ultra-fast installation time!
In case of a delay of more than 6 days on our part, we will offer you the remaining installation costs.
A smart WiFi setup that adapts to your useage and home
Thanks to WiFi 6 and expert advice for your home, everyone in the house can make the most of Eltrona's ultra high-speed Internet access in every corner, regardless of the number of devices in use.
Surf, watch movies, listen to music, and telecommute - anywhere in your home. Eltrona's recommended Fritz devices create an ideal setup for ultra-powerful wireless Internet.
Learn moreSimplify your life with our
special packages
Looking for help?
Our specialists will call you.
Introduction
Eltrona's services are intended for private use in accordance with the general and specific conditions. All prices include VAT. Modem and Eltrona box not included. For further information, please visit our website: eltrona.lu. Prices and specifications as of 01/02/2022.
Internet
Unlimited downloads:
The user is entitled to unlimited use of the Internet services. However, he/she must make appropriate use of the services in a reasonable (not excessive) manner. A normal or excessive use limit may be considered as such if the monthly volume exceeds 100 GB. In the event of non-compliance by the user, the provider may send a warning by any means (letter, email, SMS, etc.) asking the customer to limit his use. If the customer fails to heed this warning, the provider reserves the right to suspend or limit the customer's access until the end of the current billing period.
Download and upload speeds:
The download and upload speed depend, among other things, on your computer setup, your internal wiring, and a possible router. The stated speeds are speeds that can be achieved with a cable connection on Eltrona's network. With a WiFi connection, the speeds achieved are likely to be lower.
TV
TV+ offers:
TV+ offers require a 24-month subscription.
Service content:
The service offering is subject to change. The number, nature, and channel of the distributed programs may be at any time modified by the provider, depending on the choice of publishers or broadcasters and the agreements concluded with them. The provider shall not be held responsible for any variations in this offer or its content.
HD/4K :
Works with HD ready or full HD TVs with HDMI connectivity.
Packages:
SKY Cinema, Sky Sport and Sky Fussball Bundesliga packages require a SKY Entertainment subscription. For SKY packages, the contract runs from the date of its signature for the current month (pro rata) and the following 12 months (monthly billing). Unless notice of termination exclusively given in writing within 30 days prior to the expiry date, the SKY subscription will be tacitly renewed on a monthly basis from the 13th month onwards. From the 13th month, you benefit in a flexible way from SKY Entertainment for 15€/month, SKY Cinema for 12,50€/month, SKY Sport for 7,50€/month and SKY Fussball Bundesliga for 15€/month.
Number of boxes:
The customer may subscribe to a maximum of 4 Eltrona boxes.
If the customer has several TV sets and wants to watch TV on each set, he needs one Eltrona box per set.
Availability:
The new TV service is available on all your devices (TV, Android and iOS). Watch TV simultaneously on 2 devices for the TV+ offer, on 3 devices for the TV+ ZEN offer and on 4 devices for the TV+ MAX offer. 1 device = 1 Eltrona box or 1 mobile device.
If the customer has several Eltrona boxes and TV sets at the same address, all channels and features included in the package are available on all Eltrona boxes and TV sets. The customer can also access this content via the TV application.
If the customer chooses one or more options (e.g. Premium French), the channels are available on the Eltrona box but also on the app, except for the SKY options. The SKY options will be available on 1 Eltrona box and only the SKY SPORT & SKY FUSSBALL - BUNDESLIGA options will be available on the app.
VOD :
VODs are available in their original language (mainly English), German and French. Once rented, VODs are available for 48 hours (except for Adult content which is available for 6 hours).
Access:
In Luxembourg, the Eltrona box works on all internet networks.
The Eltrona TV+ app can be used in the following countries via the Wi-Fi, 3G or 4G networks: Austria, Belgium, Bulgaria, Cyprus (except Turkish part and UN neutral zone), Croatia, Czech Republic, Denmark, Estonia, Finland, France (including French Guiana, Guadeloupe, Reunion, Martinique, Mayotte and the French part of Saint-Martin), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal (including Madeira and Azores), Romania, Slovenia, Slovakia, Spain (including the Canary Islands), Sweden.
Landline telephony
Unlimited call volume:
The user has the right to use the landline services on an unlimited basis from fix to fix in Luxembourg (national). A normal or excessive use limits may be considered as such if the monthly call duration exceeds 80 hours. In the event of non-compliance by the user, the provider may send a warning by any means (letter, email, SMS, etc.) asking the customer to limit his use. If the customer fails to heed this warning, the provider reserves the right to suspend or limit the customer's access until the end of the current billing period.
Option towards Europe:
This option allows you to call landlines (excluding special numbers) in the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, French Polynesia, Germany, Greece, Guadeloupe, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Malta, Martinique, Monaco, New Caledonia, Netherlands, Norway, Poland, Portugal, Reunion, Romania, Slovakia, Slovenia, Spain, Sint Maarten, Sweden, UK. Maximum 120 minutes per month. Beyond that, you call at the international call rate. Unused minutes cannot be carried over to the next month. Offer valid for personal use and for traffic originating from a single number.
Option towards Portugal:
This option allows you to call landlines (excluding special numbers) in Portugal. Maximum 200 minutes per month. Beyond that, you call at the international call rate. Unused minutes cannot be carried over to the next month. Offer valid for personal use and for traffic originating from a single number.
Pay As You Go
This option allows you to call and receive phone calls on your landline to and from mobile and landline numbers at the rate as described in Eltrona’s Price List.
For this offer, there is no monthly subscription cost attached.
Offer valid for personal use and for traffic originating from a single number.
TV+ Installation
Two solutions (depending on whether you are a new or an existing customer and on your offer):
The installation must be executed by a technician.
Guaranteed installation time: Eltrona guarantees an installation date within 6 working days of your contract being confirmed. Over this period of time, Eltrona will refund a maximum of €99.
OR
You can choose our DIY solution and install your Eltrona box yourself. You'll receive your Eltrona box in a shop or by post within 1 working day of your contract confirmation.
Mobile
The user has the right to use the mobile services with limits on usage based on the plan specifications. To ensure network availability and quality, plans are subject to a Reasonable Network Usage Policy. Find all our roaming rates here. Eltrona Mobile plans are on the POST 4G network.
Repairability Index
The Repairability Index is calculated based on several criteria (availability of instructions for use and maintenance, technical documentation, disassembly of the product, and availability and pricing of spare parts). This information comes from the website indicereparabilite.fr, developed by Spareko, who is therefore responsible for it.
Options for Mobile:
- 30 minutes calling from Luxembourg to EU minutes for 5€ (1-time or monthly)
- 100 SMS texts from Luxembourg to EU for 5€ (1-time or monthly)
- 1GB of data in EU (Luxembourg or EU) for 5€ (1-time or monthly)
- 5GB of data in EU (Luxembourg or EU) for 9€ (1-time or monthly)
Options can be added to your monthly subscription (recurring) during contract creation.
Visit in-store or call customer service to activate 1-time options or to augment your existing monthly subscription (recurring) on your Eltrona Mobile plan.
Options are not available for MOBILE BASIC plans.
Limited Time Offer - 24-month commitment
SOLO NET M: Special offer welcome pack (€200) and €20 discount for 3 months
Offer valid for any new 24-month SOLO NET M subscription. Prices and specifications as of 01/02/2022.
SOLO NET L: Special offer welcome pack (€200) and €25 discount for 3 months
Offer valid for any new 24-month SOLO NET L subscription. Prices and specifications as of 01/02/2022.
SOLO NET L: Special offer welcome pack (€200) and €40 discount for 3 months
Offer valid for any new 24-month SOLO GIGA INTERNET. Prices and specifications as of 01/02/2022.
DUO NET + PHONE | DUO NET + TV+ | TRIO NET + PHONE + TV+: Special offer welcome pack (€200) and €15 discount for 3 months
Offer valid for any new 24-month SOLO NET or DUO NET + PHONE or DUO NET + TV+ or TRIO NET + PHONE + TV+ subscription. Prices and specifications as of 01/02/2022.
ONE (MOBILE, INTERNET, AND LANDLINE): Special offer welcome pack (€200), a telephone for landline included, and a 50€ reduction on select mobile devices
Offer valid for any new 24-month ONE subscription.
DECT telephone offer and 50€ mobile reduction are only valid for purchases completed in-store, while supplies last.
Prices and specifications as of 22/02/2022.
What are the main advantages of Eltrona TV+?
With your Eltrona TV+ you can:
- Watch more than 100 live channels in HD quality at home or on the road (within
the European Union). - Make sure to never miss a movie or show again – record and watch at a time that suits you
- Pause/Stop a program and resume it when you are available again
- Save your favorite programs and rewatch them whenever and wherever you want
- Curate your content by ordering extra programming packages directly on your TV
- Review the programs aired within the previous 7 days
- Listen to your favorite radio stations
- Consult your TV guide
- Classify the channels and radios according to your desires
- Search for programs easily - thanks to its intelligent search capabilities, Eltrona TV+ will also suggest your
favorite programs - Access the latest movie releases thanks to Video on Demand!
Is the Eltrona Box included in this offer?
- The new Eltrona Box is not included in the TV+, DUO NET + TV+, or TRIO NET + TEL + TV+ packages.
- It's available for a fee of 5€ /month.
- Note: if you own several television units, and wish to enjoy Eltrona TV+ on each unit, you must have one
Eltrona box per unit, - up to a maximum of 4 Eltrona boxes.
Which devices can I use to watch TV?
- Eltrona TV+ works on your TV and mobile devices (Android and iOS).
- Watch TV simultaneously on 2 devices with the TV+ package, on 3 devices for the TV+ ZEN package, and 4 devices
with the TV+ MAX package. - 1 device = 1 Eltrona box or 1 mobile device.
What languages does the Eltrona box support?
- The Eltrona box supports German, English, and French.
In which countries can I use the Eltrona Box and the Eltrona TV+ application?
- In Luxembourg, the Eltrona box works on all internet networks.
- The Eltrona TV+ application can be used in the following countries via Wi-Fi, 3G, or 4G internet connections: Germany,
Austria, Belgium, Bulgaria, Cyprus (except the Turkish part and the UN neutral zone), Croatia, Denmark,
Spain (including the Canary Islands), Estonia, Finland, France (including French Guiana, Guadeloupe, Reunion,
Martinique, Mayotte and the French part of Saint-Martin), Greece, Hungary, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Poland, Portugal (including Madeira and the Azores), Czech Republic,
Romania, Slovenia, Slovakia, and Sweden.
Are my recording stored privately ? And can I access my programs
through my mobile application ?
- Yes, you can record your programs privately and access them through both your
Eltrona box and your application on a smartphone or tablet.
How do I install my box, if I choose to do it myself ?
Installing the Eltrona box is very simple:
- Plug the Eltrona box into an outlet in your home with the cable included in the box
- Connect the Eltrona box to your modem via the Ethernet cable included in the box
- Connect your Eltrona box to your TV via the HDMI cable provided.
- Turn your TV on and start watching!
- We’ve provided tutorials on YouTube to help you with your installation : eltrona.lu/tvplus-installation
How do I install the application ?
Installing the application is equally easy.
- In the Eltrona box menu, select 'Mobile devices'
- Download the eTV+ application from the App Store (iOS) or from Google Play (Android)
- Scan the QR code within the app (
not just with the phone’s camera) - Now you’re logged in! Start watching on mobile!
In the programming guide, will the order of channels change based on the choice of language?
- Yes, the order of channels changes based on which language (German / French) you select.
- If you change the order of channels on your Eltrona box, the order of channels will automatically be changed on your
application (and vice versa).
Does your recommendation engine improve in quality based on the programs you watch via your Eltrona box
and via the application?
- The recommendation engine is only influenced by the use of the Eltrona box –
not by the use of the application.
In which languages is VOD available ?
- VODs are available in their original language (mainly English), German and French.
- Once rented, VODs are available for 48 hours (excluding adult content which is available for 6 hours).
On which televisions are my features available?
- If you have several Eltrona boxes connected to several televisions at the same address, all your channels and
Functionalities in your packages are available on all your Eltrona boxes and connected televisions. You
can also access your content via your smartphone or tablet using the application.
- If you choose one or more extra packages (for example, Premium French), these channels are available on
all your Eltrona boxes, as well as your smartphone or tablet via the application, with the exception
of SKY packages. SKY packages are available on 1 Eltrona box and only the SKY SPORT SPORT &
SKY FUSSBALL – BUNDESLIGA packages are available on 1 application.
What are Eltrona mobile services?
- Eltrona mobile services are part of our diverse telecommunications portfolio which includes Mobile, Internet, TV+, and Landline. Our mobile services are on a modern 4G mobile network.
Can you tell me more about your mobile plans and the available options?
- We’ve removed all the extra “fluff” in our packages to bring you the best data limits in Luxembourg. If you want even MORE DATA, however, you can add it on a monthly or one-time basis – as well as minutes and SMS. You can add any of these options by calling our customer service, visiting in-store, or adding them to your contract when you subscribe. These options may be added to any subscription, commitment-free, except Mobile BASIC.
- The options include:
- 30 minutes calling from Luxembourg to EU minutes for 5€
- 100 SMS texts from Luxembourg to EU for 5€
- 1GB of data in EU (Luxembourg or EU) for 5€
- 5GB of data in EU (Luxembourg or EU) for 9€
What mobile network does Eltrona use for this service?
- Eltrona operates on the Post network for mobile services.
- Mobile Data APN settings:
- APN: web.pt.lu
- MMS APN settings:
- APN = mms.pt.lu
- Identifiant = mms
- Mot de passe = mms
- Authentification type: PAP
- MMSC = http://mmsc.pt.lu
- MMS Proxy= 194.154.192.88
- MMS Port = 8080
Can I keep my existing mobile number?
- Yes! Like any operator in Luxembourg, we can port your number from your old carrier to our service at no charge. The process usually takes 1-3 working days. Meanwhile, you will have a temporary number to be able to use our service.
What lengths of contracts do you offer?
- We have month-to-month (no commitment) contracts or 24-month contracts (ONE).
How do I know which plan I have and how much data, calling, and messaging do I get with it?
- The mobile contract you signed should indicate the amount of data you have access to, as well as the number of minutes, SMS, and MMS your plan includes. You can also check your contract type by going to “My Eltrona” and logging in with your customer details. All current mobile packages and their data, voice calling, SMS, and MMS limits are described on this page.
What does “Billshock Prevention” mean?
- Billshock Prevention protects you from using more of your National + EU data once you go so far over your subscription limit that your additional charges reach 50€.
- If you want to continue using data beyond your limit, you can call and ask to be unblocked. Any excess charges will show up on the following bill, and you will be required to pay them. You may also choose to add a 1-time data package as an option.
Can I use an eSIM?
- Currently, we do not yet offer eSIM.
Is my phone under warranty?
- Yes! If you buy a phone through Eltrona, all mobile devices have a 2-year warranty. Accessories (such as chargers) have a 6-month warranty.
Can I switch to a different plan if I’m already an Eltrona customer?
- Yes – if you are an existing Eltrona customer on a no-commitment contract, you can switch to another contract. If you have a contract with a device commitment, you can switch as soon as your contract is over or pay for the remainder of your device commitment to switch. If you had a discount on your previous commitment and wish to switch early, you may also be required to pay for the discount on the previous contract.
Do I have voicemail, call forwarding, or caller ID?
- These features may become available in the future. Our plans are designed to be straightforward, simple, and affordable.
Do you use a 5G network?
- Currently, our mobile services use the 4G signal. We provide attractive mobile plans on readily available networks. Once 5G becomes widely available, we will offer 5G.
Can I use my data, minutes, or messages in other countries? What about calling or texting other countries from Luxembourg?
- Unless otherwise specified, you can use your minutes to call any number (mobile or landline) within Luxembourg and the EU, and you may use your SMS units (1 SMS = 1 unit) to message mobile to mobile within Luxembourg and the EU, too.
- While roaming in the EU, any data, minutes, or messages included in your package may be used EU to EU (including EU to Luxembourg), too.
- For calls and SMS towards numbers outside of the EU, and for roaming outside of the EU, calls, SMS, and data will be charged based on zones, outlined our price list.
What happens if my SIM card is lost or stolen?
- Our mobile conditions detail how to report a lost or stolen SIM card. Rest assured that from the moment we register your alert, your SIM will be blocked as soon as possible to avoid incurring charges for which you are not responsible.
What happens if I forgot or lose my PUK code or SIM code?
- Please call Eltrona customer service or come to our shops to find your PUK or SIM code.
Why do you need my ID to sign up for a mobile subscription?
- This is a legal requirement.
How long do I need to cancel my contract?
- Most of our contracts have month-to-month options. If you’re a month-to-month customer, you can cancel at any time with no charge. You must cancel before the 15th day of the month to avoid being debited for the following month. Please refer to our general terms and conditions for guidance on how to cancel.
- If you’re on a 24-month contract with ONE, please refer to our general terms and conditions, found on our useful documents page.
Why was I invoiced for an SMS premium service?
- There are some companies which provide subscription services by SMS (such as weather, horoscopes, etc…). Once you have subscribed to these services, you are invoiced for each SMS received. As premium SMS are managed by third-party publishers, Eltrona cannot intervene by blocking these services.
How can I stop my premium SMS Services?
You can unsubscribe from SMS premium services by following these instructions:
- Please go to: https://stopsms.lu/
- Fill in your phone number
- Click on the link you will receive by SMS
- Choose the services you’re interested in knowing more about (to request blocking/more details)