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GiGA-fast speeds up to 1Gbit/s

all-inclusive, without commitment

Whether Alone or With Family, Stay Giga Connected

Up to 1Gbit/s for unlimited surfing

Modem rental included

Unlimited download volume

Installation fees included

  • Streaming

  • Gaming

  • Homeworking

  • Social

Everything for Your Comfort

Experience Satisfying GiGA WiFi

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GiGA Fast

  • Download speeds of up to 1Gbit/s
  • Installation within a maximum of 6 days, at no extra cost
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GiGA Stable

  • Streaming, gaming, homeworking, all at once without loss of quality
  • WiFi 6 Technology
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GiGA Free

  • Unlimited download volume
  • All-inclusive, no commitment

“Getting GiGA internet in my home was really simple and super fast!”

Stéphanie, GiGA customer since 09/11/2023

At Eltrona, your satisfaction is our priority. Our dedicated customer service team is always on hand to meet your specific needs, ensuring you a serene GiGA Internet experience.

Steven

Silvia

Antonio

Théo

Nicole

Yannick

Sarah

Giga Technology

State-of-the-art equipment for an optimal network

FRITZ!Box 6660

Modem with Wi-Fi 6 for an ultra-fast connection and a 2.5 gigabit LAN port

FRITZ!Box 6690

Premium modem for a home network with 4×4 Wi-Fi 6 (Wireless AX)

Powerline Devices

Extend your Internet connection range through your electrical network

Wi-Fi Repeaters

Expand Wi-Fi coverage in distant rooms or areas with weak signal

Giga Easy

Your GiGA subscription in just 4 steps

Order online, by phone, or in-store

Schedule your installation as per your preferences

Professional installation and wifi testing in your home

Switch to GiGA surf mode, everything is set!

FAQ

Everything you need to know about Eltrona’s GIGA Internet

Is Eltrona’s GIGA Internet package really all-inclusive?

Absolutely, Eltrona’s GIGA Internet stands out for its clarity and simplicity. For €49/month, you not only get access to a fast internet connection capable of speeds up to 1 Gbit/s, but also a plan with no hidden fees or additional costs. This transparent approach means you pay the advertised price, with no surprises.

Moreover, the modem rental is included in the price, offering you additional savings, access to the latest technology, and free modem replacement if necessary.

The no-contract commitment with this offer provides rare flexibility, allowing you to modify or cancel your service according to your needs without any extra charges and without any need for justification.

Installation in just 6 days?

Indeed, Eltrona is committed to a quick and efficient setup of your Wi-Fi connection in Luxembourg. Within a maximum of 6 business days after signing your contract, one of our technicians, specialized in residential internet solutions, will visit your home. This swift response is a key element of our commitment to customer satisfaction.

The day before the visit, you will receive an SMS from us as a reminder of the technician’s appointment.

This extra touch is part of our commitment to providing exceptional customer service.

If you are not available within the 6 days following the signing of your contract and wish to schedule the installation for a later date, our technicians will accommodate your schedule.

At Eltrona, we work with you to ensure the installation is carried out under the best conditions, thus guaranteeing optimal service at your most convenient time.

Our goal is to provide you with a stress-free experience, tailored to your needs and availability.

Would you like to know the details of our interventions? We have prepared a document that will tell you everything about our technician’s visit.

How does wifi diagnostics work?

During the installation of your Eltrona internet package, a complete Wi-Fi diagnosis is systematically carried out. This crucial step is performed by our technician, who checks and ensures the uniform distribution of the internet connection throughout your home. This approach helps identify any potential weak spots or areas with insufficient Wi-Fi coverage.

Our technician, equipped to handle all configurations, can install devices such as Repeaters or Powerline systems if necessary. These devices are designed to extend the range of the Wi-Fi signal, thus ensuring optimal Wi-Fi coverage in all rooms, including those where the signal is traditionally weak.

Additionally, we pay special attention to the specificities of each home. As every home has its own configuration, our Wi-Fi diagnosis is tailored to consider various factors such as the size of the house, the number and layout of rooms, as well as potential obstacles (thick walls, home appliances, etc.) that could affect signal quality. Our goal is to provide you with a reliable and consistent internet connection, no matter where you are in your house.

How can I determine my current download speed?

To reliably measure your download speed, it is recommended to use online tools like https://www.speedtest.net/

However, obtaining accurate results requires following some best practices.

Firstly, it’s important to understand that several factors can affect the results of your speed test.

Here are some common reasons why your download speed might appear lower than expected:

 

  • Simultaneous Internet use in your household: If other devices are connected and actively using your network (such as streaming video, online gaming, or downloads), this can reduce the bandwidth available for the test.
  • Wi-Fi issues: The strength and stability of your Wi-Fi connection can influence the results. Physical obstacles, distance from the router, and interference from other electronic devices can reduce the quality of your wireless connection.
  • Outdated equipment or firmware: An old router or modem may not be capable of supporting the highest connection speeds. Similarly, outdated firmware can lead to suboptimal performance.

To get the most accurate results, we recommend following these best practices when conducting your speed test:

  1. Connect your device directly to the modem: Use an Ethernet cable to connect your device directly to your modem. This eliminates variables related to Wi-Fi.
  2. Close all applications and stop any updates or downloads: Ensure no other device or application is using your network during the test.
  3. Restart your modem and router: This can resolve temporary connectivity issues and refresh your connection.
  4. Test at different times: Since speed can vary throughout the day, perform tests at different times to get a more accurate picture of your connection’s overall performance.

How to optimize my Internet connection speed with Eltrona?

To improve your internet connection with Eltrona, several solutions tailored to the specific structure of your home can be considered.

Using Powerline devices is an effective first option, especially in homes where the Wi-Fi signal struggles to propagate through walls or across multiple floors. These adapters use your electrical network to extend the range of your internet connection.

Additionally, integrating Wi-Fi repeaters can significantly improve coverage in your home. These devices capture the existing Wi-Fi signal and retransmit it, thereby strengthening the network’s reach in areas where the signal is weak or non-existent.

Eltrona also offers a very useful personalized service: the Wi-Fi at Home diagnosis. A specialized technician conducts a home visit to assess the quality of the Wi-Fi signal in each room. This analysis helps identify problem areas and determine the best way to optimize coverage, taking into account the specificities of your house, such as physical obstacles or interference from other devices.

Based on this assessment, the technician can recommend the best combination of Powerline devices and Wi-Fi repeaters to ensure a stable and fast internet connection throughout the house. This diagnosis is crucial for precisely tailoring the solution to the unique configuration of each home.

Furthermore, the technician will handle the installation and configuration of the recommended devices, ensuring that your home network operates at its full potential. They will also provide you with tips for maintaining an optimal connection and can answer any questions you have about managing your Wi-Fi network.

Does Eltrona use its own network or that of another operator?

We have our own network, which we develop, maintain and manage on a daily basis to ensure optimum connectivity for all our customers. In the event of a problem, our teams can intervene immediately; we don’t use any intermediaries. A guarantee of reliability for our customers!

GiGA-fast speeds up to 1Gbit/s

all-inclusive, without commitment

Internet S

38

/month

Download up to 100 Mbit/s

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Our team is available to assist you from Monday to Friday, 8 am to 8 pm, and on Saturdays from 9 am to 5 pm.

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Our products terms and conditions

Introduction

Eltrona’s services are intended for private use in accordance with the general and special conditions. All prices include VAT. Unless otherwise stated, the Eltrona modem and box are not included. For more information, visit our website: eltrona.lu. Prices and conditions as at 02/01/2024.

Internet

GiGA Internet offer

The monthly package of €49 includes internet access up to 1Gbit/s and modem rental. For installations in flats, installation costs are also included in the monthly price. These costs include the technician’s journey and the installation of the modem in the customer’s home. Any equipment required to improve the distribution of the Wi-Fi signal inside the home, such as repeaters or powerlines, will be invoiced additionally. For installations in homes, an installation fee of €220 will be charged unless the home is already connected to the Eltrona network. In this case, the installation costs are also included in the monthly payment. It’s important to note that the contract is non-binding.

Internet S offer

The monthly package of €38 includes internet access up to 100Mbit/s and modem rental. For installations in flats, installation costs are also included in the monthly price. These costs include the technician’s journey and the installation of the modem in the customer’s home. Any equipment required to improve the distribution of the Wi-Fi signal inside the home, such as repeaters or powerlines, will be invoiced additionally. For installations in homes, an installation fee of €220 will be charged unless the home is already connected to the Eltrona network. In this case, the installation costs are also included in the monthly payment. It’s important to note that the contract is non-binding.

Unlimited downloads:

The user is entitled to unlimited use of the Internet services.However, he/she is required to make appropriate use of the services in good faith (non-excessive). Abnormal or excessive use may be defined as such if the monthly volume exceeds 10,000 GB. In the event of non-compliance with these conditions by the user, we reserve the right to send a warning by any means (post, email, sms, etc.) asking the customer to limit his or her consumption. If the customer does not heed this warning, we reserve the right to suspend or limit the customer’s access until the end of the current billing period.

Download and upload speeds:

Download and upload speeds are influenced by various factors, including your computer installation, internal cabling and the possible presence of a router. The speeds advertised are based on cable connections on the Eltrona network.If you connect via WiFi, the speeds obtained may be lower.

TV

TV+ offers

TV+ offers require a 24-month subscription.

Service content:

The service offering is subject to change. The number, nature, and channel of the distributed programs may be at any time modified by the provider, depending on the choice of publishers or broadcasters and the agreements concluded with them. The provider shall not be held responsible for any variations in this offer or its content.

HD/4K :

Works with HD ready or full HD TVs with HDMI connectivity.

Packages:

SKY Cinema, Sky Sport and Sky Fussball Bundesliga packages require a SKY Entertainment subscription. For SKY packages, the contract runs from the date of its signature for the current month (pro rata) and the following 12 months (monthly billing). Unless notice of termination exclusively given in writing within 30 days prior to the expiry date, the SKY subscription will be tacitly renewed on a monthly basis from the 13th month onwards. From the 13th month, you benefit in a flexible way from SKY Entertainment for 15€/month, SKY Cinema for 12,50€/month, SKY Sport for 7,50€/month and SKY Fussball Bundesliga for 15€/month.

Number of boxes:

The customer may subscribe to a maximum of 4 Eltrona boxes.
If the customer has several TV sets and wants to watch TV on each set, he needs one Eltrona box per set.

Availability:

The new TV service is available on all your devices (TV, Android and iOS). Watch TV simultaneously on 2 devices for the TV+ offer, on 3 devices for the TV+ ZEN offer and on 4 devices for the TV+ MAX offer. 1 device = 1 Eltrona box or 1 mobile device.

If the customer has several Eltrona boxes and TV sets at the same address, all channels and features included in the package are available on all Eltrona boxes and TV sets. The customer can also access this content via the TV application.

If the customer chooses one or more options (e.g. Premium French), the channels are available on the Eltrona box but also on the app, except for the SKY options. The SKY options will be available on 1 Eltrona box and only the SKY SPORT & SKY FUSSBALL – BUNDESLIGA options will be available on the app.

VOD :

VODs are available in their original language (mainly English), German and French. Once rented, VODs are available for 48 hours (except for Adult content which is available for 6 hours).

Access:

In Luxembourg, the Eltrona box works on all internet networks.

The Eltrona TV+ app can be used in the following countries via the Wi-Fi, 3G or 4G networks: Austria, Belgium, Bulgaria, Cyprus (except Turkish part and UN neutral zone), Croatia, Czech Republic, Denmark, Estonia, Finland, France (including French Guiana, Guadeloupe, Reunion, Martinique, Mayotte and the French part of Saint-Martin), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal (including Madeira and Azores), Romania, Slovenia, Slovakia, Spain (including the Canary Islands), Sweden.

Landline telephony

Unlimited call volume:

The user has the right to use the landline services on an unlimited basis from fix to fix in Luxembourg (national). A normal or excessive use limits may be considered as such if the monthly call duration exceeds 80 hours. In the event of non-compliance by the user, the provider may send a warning by any means (letter, email, SMS, etc.) asking the customer to limit his use. If the customer fails to heed this warning, the provider reserves the right to suspend or limit the customer’s access until the end of the current billing period.

Option towards Europe (5€/month):

This option allows you to call landlines (excluding special numbers) in the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech, Denmark, Estonia, Finland, France, French West Indies, Germany, Gibraltar, Greece, Guyana, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic, Republic, Reunion, Saint Pierre and Miquelon, Slovak, Slovenia, Spain, Sweden, Switzerland, UK.
Maximum 120 minutes per month. Beyond that, you call at the international call rate. Unused minutes cannot be carried over to the next month. Offer valid for personal use and for traffic originating from a single number.

Option towards Portugal (5€/month):

This option allows you to call landlines (excluding special numbers) in Portugal. Maximum 200 minutes per month. Beyond that, you call at the international call rate. Unused minutes cannot be carried over to the next month. Offer valid for personal use and for traffic originating from a single number.

Pay as you go

This option allows you to call and receive phone calls on your landline to and from mobile and landline numbers at the rate as described in Eltrona’s Price List. Offer valid for personal use and for traffic originating from a single number.

Installation

We offer 2 options depending on your status as a new or existing customer and your offer:

Installation by a technician: when installation requires a visit from a technician, we undertake to arrange an installation appointment within 6 working days of confirmation of your contract.

OR

Do it yourself” installation: by choosing this option, you install your Eltrona box yourself. In this case, your Eltrona box will be delivered to you in a shop or by post within 1 working day of confirmation of your contract.

Mobile

The user has the right to use the mobile services with limits on usage based on the plan specifications. To ensure network availability and quality, plans are subject to a Reasonable Network Usage Policy. Find all our roaming rates here. Eltrona Mobile plans are on the POST 4G network.

Eltrona is not responsible for charges from Premium SMS services. You can unsubscribe from SMS premium services at https://stopsms.lu/.

Repairability Index

The Repairability Index is calculated based on several criteria (availability of instructions for use and maintenance, technical documentation, disassembly of the product, and availability and pricing of spare parts). This information comes from the website indicereparabilite.fr, developed by Spareko, who is therefore responsible for it.

Options for Mobile:

  • 30 minutes calling from Luxembourg to EU minutes for 5€ (1-time or monthly)
  • 100 SMS texts from Luxembourg to EU for 5€ (1-time or monthly)
  • 1GB of data in EU (Luxembourg or EU) for 5€ (1-time or monthly)
  • 5GB of data in EU (Luxembourg or EU) for 9€ (1-time or monthly)

Options can be added to your monthly subscription (recurring) during contract creation.
Visit in-store or call customer service to activate 1-time options or to augment your existing monthly subscription (recurring) on your Eltrona Mobile plan.
Options are not available for MOBILE BASIC plans.

Our promotional conditions

SUMMER DEAL promotion

If you take out an Internet, Duo or Trio subscription between 03/07 and 09/09/2023, we’ll give you the first 2 months’ subscription free of charge, excluding modem or Eltrona box rental. The SUMMER DEAL is valid for any 24-month commitment. As long as the contract is taken out during the promotional period, it can be activated up to 31/12/2023 and still enjoy the advantages described above.