“Getting GiGA internet in my home was really simple and super fast!”
Stéphanie, GiGA customer since 09/11/2023
GiGA-fast speeds up to 1Gbit/s
all-inclusive, without commitment
Whether Alone or With Family, Stay Giga Connected
Up to 1Gbit/s for unlimited surfing
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Streaming
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Gaming
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Homeworking
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Social
Everything for Your Comfort
Experience Satisfying GiGA WiFi
GiGA Fast
- Download speeds of up to 1Gbit/s
- Installation within a maximum of 6 days, at no extra cost
GiGA Stable
- Streaming, gaming, homeworking, all at once without loss of quality
- WiFi 6 Technology
GiGA Free
- Unlimited download volume
- All-inclusive, no commitment
“I’ve never had a connection like this before. For online gaming or teleworking, it’s perfect!”
Valentinos, GiGA customer since 29/11/2023
“With the price and the no commitment, it’s the best offer we’ve found.”
Mariana, GiGA customer since 29/11/2023
“With our connection speed, we can stream and play online at the same time without any loss of speed.”
Miguel and Nidhi, GiGA customers since 22/11/2023
“When I moved house, the file transfer and installation was quick and easy!
Ivan, GiGA customer since 27/10/2023
At Eltrona, your satisfaction is our priority. Our dedicated customer service team is always on hand to meet your specific needs, ensuring you a serene GiGA Internet experience.
Steven
Silvia
Antonio
Théo
Nicole
Yannick
Sarah
Giga Technology
State-of-the-art equipment for an optimal network
FRITZ!Box 6660
Modem with Wi-Fi 6 for an ultra-fast connection and a 2.5 gigabit LAN port
FRITZ!Box 6690
Premium modem for a home network with 4×4 Wi-Fi 6 (Wireless AX)
Powerline Devices
Extend your Internet connection range through your electrical network
Wi-Fi Repeaters
Expand Wi-Fi coverage in distant rooms or areas with weak signal
Giga Easy
Your GiGA subscription in just 4 steps
Order online, by phone, or in-store
Schedule your installation as per your preferences
Professional installation and wifi testing in your home
Switch to GiGA surf mode, everything is set!
FAQ
Everything you need to know about Eltrona’s GIGA Internet
Is Eltrona’s GIGA Internet package really all-inclusive?
Absolutely, Eltrona’s GIGA Internet stands out for its clarity and simplicity. For €49/month, you not only get access to a fast internet connection capable of speeds up to 1 Gbit/s, but also a plan with no hidden fees or additional costs. This transparent approach means you pay the advertised price, with no surprises.
Moreover, the modem rental is included in the price, offering you additional savings, access to the latest technology, and free modem replacement if necessary.
The no-contract commitment with this offer provides rare flexibility, allowing you to modify or cancel your service according to your needs without any extra charges and without any need for justification.
Installation in just 6 days?
Indeed, Eltrona is committed to a quick and efficient setup of your Wi-Fi connection in Luxembourg. Within a maximum of 6 business days after signing your contract, one of our technicians, specialized in residential internet solutions, will visit your home. This swift response is a key element of our commitment to customer satisfaction.
The day before the visit, you will receive an SMS from us as a reminder of the technician’s appointment.
This extra touch is part of our commitment to providing exceptional customer service.
If you are not available within the 6 days following the signing of your contract and wish to schedule the installation for a later date, our technicians will accommodate your schedule.
At Eltrona, we work with you to ensure the installation is carried out under the best conditions, thus guaranteeing optimal service at your most convenient time.
Our goal is to provide you with a stress-free experience, tailored to your needs and availability.
Would you like to know the details of our interventions? We have prepared a document that will tell you everything about our technician’s visit.
How does wifi diagnostics work?
During the installation of your Eltrona internet package, a complete Wi-Fi diagnosis is systematically carried out. This crucial step is performed by our technician, who checks and ensures the uniform distribution of the internet connection throughout your home. This approach helps identify any potential weak spots or areas with insufficient Wi-Fi coverage.
Our technician, equipped to handle all configurations, can install devices such as Repeaters or Powerline systems if necessary. These devices are designed to extend the range of the Wi-Fi signal, thus ensuring optimal Wi-Fi coverage in all rooms, including those where the signal is traditionally weak.
Additionally, we pay special attention to the specificities of each home. As every home has its own configuration, our Wi-Fi diagnosis is tailored to consider various factors such as the size of the house, the number and layout of rooms, as well as potential obstacles (thick walls, home appliances, etc.) that could affect signal quality. Our goal is to provide you with a reliable and consistent internet connection, no matter where you are in your house.
How can I determine my current download speed?
To reliably measure your download speed, it is recommended to use online tools like https://www.speedtest.net/
However, obtaining accurate results requires following some best practices.
Firstly, it’s important to understand that several factors can affect the results of your speed test.
Here are some common reasons why your download speed might appear lower than expected:
- Simultaneous Internet use in your household: If other devices are connected and actively using your network (such as streaming video, online gaming, or downloads), this can reduce the bandwidth available for the test.
- Wi-Fi issues: The strength and stability of your Wi-Fi connection can influence the results. Physical obstacles, distance from the router, and interference from other electronic devices can reduce the quality of your wireless connection.
- Outdated equipment or firmware: An old router or modem may not be capable of supporting the highest connection speeds. Similarly, outdated firmware can lead to suboptimal performance.
To get the most accurate results, we recommend following these best practices when conducting your speed test:
- Connect your device directly to the modem: Use an Ethernet cable to connect your device directly to your modem. This eliminates variables related to Wi-Fi.
- Close all applications and stop any updates or downloads: Ensure no other device or application is using your network during the test.
- Restart your modem and router: This can resolve temporary connectivity issues and refresh your connection.
- Test at different times: Since speed can vary throughout the day, perform tests at different times to get a more accurate picture of your connection’s overall performance.
How to optimize my Internet connection speed with Eltrona?
To improve your internet connection with Eltrona, several solutions tailored to the specific structure of your home can be considered.
Using Powerline devices is an effective first option, especially in homes where the Wi-Fi signal struggles to propagate through walls or across multiple floors. These adapters use your electrical network to extend the range of your internet connection.
Additionally, integrating Wi-Fi repeaters can significantly improve coverage in your home. These devices capture the existing Wi-Fi signal and retransmit it, thereby strengthening the network’s reach in areas where the signal is weak or non-existent.
Eltrona also offers a very useful personalized service: the Wi-Fi at Home diagnosis. A specialized technician conducts a home visit to assess the quality of the Wi-Fi signal in each room. This analysis helps identify problem areas and determine the best way to optimize coverage, taking into account the specificities of your house, such as physical obstacles or interference from other devices.
Based on this assessment, the technician can recommend the best combination of Powerline devices and Wi-Fi repeaters to ensure a stable and fast internet connection throughout the house. This diagnosis is crucial for precisely tailoring the solution to the unique configuration of each home.
Furthermore, the technician will handle the installation and configuration of the recommended devices, ensuring that your home network operates at its full potential. They will also provide you with tips for maintaining an optimal connection and can answer any questions you have about managing your Wi-Fi network.
Does Eltrona use its own network or that of another operator?
We have our own network, which we develop, maintain and manage on a daily basis to ensure optimum connectivity for all our customers. In the event of a problem, our teams can intervene immediately; we don’t use any intermediaries. A guarantee of reliability for our customers!
GiGA-fast speeds up to 1Gbit/s
all-inclusive, without commitment
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Our team is available to assist you from Monday to Friday, 8 am to 8 pm, and on Saturdays from 9 am to 5 pm.
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