Moving house in Luxembourg: deadlines and steps with Eltrona

Why internet installation times vary

Coverage and eligibility

In Luxembourg, over 80% of homes are eligible for fibre to the home (FTTH) or near-fibre. In addition, around 95% of buildings are covered by a very high capacity network (VHCN) capable of reaching 1 Gb/s or more.

However, this is not sufficient to guarantee immediate connection:

• The accommodation may be pre-equipped but not activated.
• The building/street may not yet be technically connected.
• Internal work (cladding, pillars, façade) may delay installation.

Types of housing and technical complexity

The process depends greatly on the type of property: an apartment that is already connected will be quicker to activate than a detached house that requires a connection from the street. For example, for a property that is already pre-wired, the technician’s visit may only take 1 to 3 hours.

However, for a building or house that is not connected, the work may take several weeks depending on authorisations, civil engineering works, etc.

Your role and the steps to follow

To avoid surprises, you should:

• Check the eligibility of your address
• Inform your supplier if you already have one and your moving date or change of rental/purchase.
• Ensure that the building’s ducts, sockets and cabinets are accessible. If work is required, this may extend the timeframe.

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Already connected accommodation: quick installation

Standard process

If your new home is already connected:

• You subscribe or transfer your subscription with Eltrona.
• An appointment is made with a technician to install the box and activate the line.
• The procedure usually takes a few hours (1-3 hours).
• Your box will be active as soon as the installation is complete, and you can start using the connection immediately.

Realistic deadlines

In this case, plan for:

• 3 to 15 days between signing up and the appointment, depending on how busy we are.
• Less than 24 hours after the procedure for everything to be active.

This is one of the best-case scenarios, and it is what Eltrona aims for its new address customers.

Please note for the transfer

• Please double-check your new address to avoid a change in coverage area.
• Find out about the costs involved in setting up or transferring a subscription.
• If you already had an Eltrona subscription, the transfer is often quicker.

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Unconnected or new accommodation: allow for more time

When the property is not yet connected to fibre

If your home is not yet connected to the fibre network:

• The connection to the street or building must be completed. The process is often initiated by the owner or the co-ownership association.
• Once the general connection has been made, the operator (such as Eltrona) can intervene to bring the fibre to your home.
• The duration may vary from a few weeks to several months depending on the scope of the work.

New housing / construction

In the case of a new property:

• It is sometimes pre-wired: “fibre-ready”. This greatly reduces delays.
• Otherwise, the connection procedure will need to be initiated, which involves coordination between the developer, property manager or owner, and operator.
• There may also be additional wiring or installation costs.

Estimated timeframes

• General connection stage: 2 to 6 weeks (or longer depending on the site).
• Technical installation stage in the home: 1 to 3 days after the appointment, budget left open.
• Overall, allow 4 to 8 weeks in this scenario to avoid any stress.

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Checklist for successfully moving your internet connection to Luxembourg with Eltrona

Before signing a lease or making a purchase

• Check whether your property is eligible for fibre broadband via Online Eligibility.
• Ask the estate agent or landlord whether the building is fibre-ready.
• Contact Eltrona and mention your move-in date.

When subscribing

• Please indicate your exact arrival date so that we can arrange for your connection in advance.
• Ask Eltrona whether any installation or transfer fees apply.
• Specify the desired location for your box in the home — living room, near the television.

Technician Day

• Ensure that access to ducts, PBO cabinets or technical rooms is possible.
• Please have your subscription documents and proof of identity ready.
• Test your connection after the intervention. If you encounter any issues, please contact Eltrona support.

After installation

• Quickly change your Wi-Fi passwords to secure your network.
• Check the flow rate (online test) and compare it with the speed advertised by Eltrona.
• If you are planning to move house, please notify Eltrona at least 15 days in advance.

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Conclusion

Moving to Luxembourg or changing accommodation can be stressful; one of the things to consider is your internet connection. Whether you are already in a connected home or in a building that needs to be connected, the waiting times vary greatly: a few days in the first case, a few weeks (or even more) in the second. As a future Eltrona customer, plan ahead, check your eligibility, choose your date and prepare the installation space. This way, you can access fibre in Luxembourg without any unpleasant surprises.

👉 Call Eltrona today to schedule the installation of your box and rest assured that we are here to help you with a smooth connection.

Frequently Asked Questions