Why is my Internet connection slow?

Wondering why your Internet connection is slow? Don’t panic, there are many reasons why this might happen!

First off, you should run a speed test which, as the name suggests, will give you an accurate idea of your connection speed. Go to speedtest.net, or any other similar website, and run a speed test using a PC plugged directly into your modem. For your information, this speed test will tell you your downstream speed, i.e. your Internet speed for downloading a file, displaying a web page or streaming a video. It will also tell you your upload speed, i.e. the speed it takes to send an e-mail, upload a file to a server or share content online.

Good to know

Your connection speed also depends on how old your devices are. The older the device, the more it risks being incompatible with cutting-edge WiFi technology. This will prevent you from taking full advantage of your Internet connection. Modern devices, on the other hand, offer a much smoother user experience.

Would you like to improve your Internet connection and get up to 1 GiGA? Subscribe to our GiGA Internet package and enjoy a flawless connection. Our engineer will run a speed test at the time of installing your GiGA Internet and make sure it can be accessed throughout your home. They will also give you valuable advice on how to optimise your home WiFi connection!

If you are simply upgrading your connection speed to GiGA, please note that this is done remotely and you will not receive a visit from an engineer. If you need an engineer to come round, please contact our Customer Services team to arrange a visit.

For more advice about how to optimise your home Internet connection, please go to our website, or alternatively you can download our digital guide.

< Back to questions

Do you have a question?

Call me I send an email