What are the procedures in the event of late payment?

Are you wondering what procedures to follow in the event of late payment? We understand that this situation can be a cause for concern. But do not worry, we are here to help. Find all the information you need to anticipate and manage this situation effectively.

At Eltrona, we send invoices around the 10th of each month. For payments by direct debit, debits are usually scheduled around the 22nd or 23rd of the same month. We recommend direct debit to make it easier to pay your bills. This ensures you never forget a payment. For more information on how to pay your bills, please visit our FAQ page on this topic!

In the event of a direct debit rejection or non-payment, you will receive a reminder by post 7 days after the first payment attempt (i.e. around the 29th or 30th of the month). In the case of direct debit, we will attempt to collect payment between the 3rd and 5th of the following month.

If this second attempt fails or if payment still has not been made, a second reminder will be sent to you by post a few days later. A reminder fee of €15 will then be charged.

If no payment is received after this second reminder, a third and final reminder will be sent to you by email. This will inform you that without prompt payment, your connection will be cut off. You will then no longer be able to use our services.

This interruption usually occurs around the 18th to 20th of the month following the month of the unpaid bill.