How do I transfer my Internet connection to my new address?

Please let us know as soon as possible when you’re planning to move. We want to help you transfer your Internet access quickly and efficiently. To transfer your Internet connection, you need to tell us the date of your move and your new address. You can easily provide us with this information by filling in the moving declaration form. To contact us, you can also send us an e-mail, give us a call or drop into one of our stores.

How to transfer your Internet connection

• As soon as we receive the requested information, we can start the process of giving you a trouble-free move. First, we check that your new home is connected to our network. Rest assured, our network covers over 85% of the country! If so, we’ll arrange a date with you to install your Internet access at your new address.

• On the day of your move or at a time convenient to you, an Eltrona engineer will be sent to your home to connect your equipment and ensure that everything is working properly throughout your new home!

If you still have questions about transferring your Internet connection to your new address, our team is here to help. Make the most of your new home as soon as you walk through the door with everything going as smoothly as possible!