Mobile
My 4G connection doesn’t work
We totally understand that experiencing problems with your 4G connection can be frustrating. These days, we often depend on this technology to stay online at all times. So what should you do if your 4G connection isn’t working as expected? From checking your device settings to troubleshooting network coverage issues, we’ll guide you through the solutions to resolve this problem. All you have to do is follow our advice!
- First of all, don’t forget to check your mobile data and 4G connection settings. Please take a look at our FAQ page.
- Of course, you will need a 4G-compatible device to benefit from the advantages we offer. Some older devices are limited to a 3G connection, in which case your 4G connection won’t work.
Good to know
Note that some regions or areas are simply not covered by mobile Internet networks. The “E” symbol or a lack of signal in a specific area may be caused by the absence of network coverage. 4G should return as you move around.
If the problem persists, please check that your payments are up to date. You may have been disconnected due to non-payment of bills. If this is the case, please rectify the situation as soon as possible and contact us to reactivate your mobile plan.
If your connection still doesn’t work, please contact our Customer Services team.
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