I’m getting an error message on my TV+  

Getting an error message on your TV+ can be frustrating, but there’s no need to worry! There are some simple steps you can follow to diagnose and resolve the issue.

An error message may appear on your TV+ telling you that there is no signal. This message often pops up because the TV is set to the wrong source. For example, your TV may be set to the HDMI 2 source when instead you should be using the HDMI 1 source to receive a signal. Changing this setting will enable your TV to receive a signal.

If you are still experiencing signal-related error messages despite using the correct source settings, you should move on to checking the stability of your Internet connection. Since your TV+ relies on Internet access, a fully functioning Internet connection is essential. If you are not an Eltrona Internet customer, we recommend that you contact your service provider to confirm that your connection is working properly. However, if you are an Eltrona Internet customer, please check the stability of your connection. To do this, simply follow the instructions provided on our FAQ page about performing this check.

Please note that these instructions apply only if you have the new Eltrona TV+ box. If you are still using our older equipment, please contact our Customer Services team. They will be happy to help you deal with any error messages that appear on your TV+. We want nothing more than to help you enjoy your viewing experience to the full.