Moving your internet in Luxembourg: setting up your Eltrona box easily

Why plan your internet transfer in advance

When moving house, many people think, “I’ll change my subscription later.” However, for an Eltrona box or any other provider, waiting too long can lead to:

• unwanted service interruptions;
• extra costs for delayed installation;
• incompatibility between your new address and available technology.

Internet market specifics in Luxembourg

In Luxembourg, Eltrona covers nearly 85% of households through its own network and guarantees installation within six working days. By requesting your transfer early, you increase the chances of having your new home connected and configured from day one.

New arrivals and the importance of a stable connection

For newcomers or professionals on assignment, a reliable internet connection is essential — for remote work, video calls abroad, or family streaming.

Eltrona offers ultra-fast speeds (up to 1 Gbit/s) and quick installation, making it wise to plan your Eltrona box setup as soon as possible.

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Steps to transfer or install your Eltrona box

1. Check if your new address is eligible

First, make sure your new address is covered by Eltrona’s network. Installation can be completed within six working days.

Order your Eltrona Internet GiGA plan online today!

2. Notify Eltrona of your move

Submit your move request via the dedicated form on Eltrona’s website. The provider recommends scheduling your installation two to three weeks in advance.

Be sure to include both your old and new addresses, plus the desired activation date — this minimizes the risk of downtime.

3. Schedule installation and prepare your home

Once your request is approved, you’ll receive an appointment with a technician. Here’s what to prepare:

• someone must be present on the installation day;
• ensure access to the electrical panel and connection point;
• leave enough space to install the modem or box.

Tip: If possible, activate your subscription a few days before moving in. This way, you can configure your devices (PC, TV, console, etc.) ahead of time and avoid any service interruptions.

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What to do if you change your plan or provider

Staying with Eltrona

Good news — it’s often simple! You can request a transfer and keep your existing conditions.

Switching providers

If you’re switching to another provider, notify Eltrona of your cancellation.

If you decide to stay, make sure to confirm it when activating your new service.

It’s always worth comparing offers — did you know Eltrona was voted Fastest Internet in Luxembourg by nPerf in 2025?

Special case: the Eltrona box

Eltrona’s offers are no-commitment, making it easy to transfer your subscription when moving house.

If you choose to cancel, remember to return the equipment to avoid additional fees.

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Practical questions and tips for a smooth move

How long until I’m connected?

With Eltrona, installation is guaranteed within six working days after validation. For homes not yet connected, a longer delay may apply.

Which documents should I prepare?

You’ll generally need:

• a valid ID;
• proof of address;
• a Luxembourgish bank account (for direct debit).

Check the general terms and conditions for possible fees.

How to choose your internet plan

Consider:

• your usage (4K streaming, remote work, gaming, etc.);
• the speed you need (up to 1 Gbit/s);
• contract duration;
• any potential installation fees.

Bonus tip: Place your box in an open, well-ventilated area — avoid closed cabinets. Test your speed on installation day and connect your devices once the signal is active.

Check out our article on the best spots to optimize your home Wi-Fi!

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Conclusion

Moving to Luxembourg means a fresh start! By anticipating your internet move in Luxembourg and following these steps to set up your Eltrona box, you’ll enjoy a smooth transition — no interruptions, no stress.