Internet GiGA by Eltrona, Luxembourg's only no-obligation, all-inclusive Internet provider
Mobile Option
Internet at home
0 €/month 3 months free! then €65/month
Offer limited to new customers
00 Days 00 Hours 00 Minutes 00 Seconds
Ultra-fast
& unlimited
Rental
modem included
Guaranteed installation within 6 days
Truly commitment-free
All our offers are non-binding, so you can leave whenever you like, with no strings attached. Zero risk.
Truly all-inclusive
The price displayed is the price paid, with no hidden charges. Installation and equipment included, for total peace of mind. Zero headaches.
Truly fixed-price
Our prices are fixed and guaranteed for 24 months. No unexpected price hikes or misleading promotions. Zero surprises.
The chilliest offer on the market
Une connexion Internet et deux options adaptées à tous vos usages
Internet
at home
0 €/month 3 months free! then €49/month
ET
FAQ All about Eltrona Internet
Is Eltrona’s GIGA Internet package really all-inclusive?
Absolutely, Eltrona’s GIGA Internet stands out for its clarity and simplicity. You not only get access to a fast internet connection capable of speeds up to 1 Gbit/s, but also a plan with no hidden fees or additional costs. This transparent approach means you pay the advertised price, with no surprises.
Moreover, the modem rental is included in the price, offering you additional savings, access to the latest technology, and free modem replacement if necessary.
The no-contract commitment with this offer provides rare flexibility, allowing you to modify or cancel your service according to your needs without any extra charges and without any need for justification.
What equipment is provided with my Internet subscription?
With your Internet subscription, Eltrona provides you with the FRITZ!BOX 6660 modem, included in the price of your subscription. This high-end modem is equipped with Wi-Fi 6 (Wireless AX) technology for ultra-fast and stable connections, as well as a 2.5-gigabit LAN port for optimal performance. The FRITZ!BOX 6660 is designed to offer effective Wi-Fi coverage throughout your home.
In addition to the FRITZ!BOX 6660, another model is also available, the FRITZ!BOX 6690. This state-of-the-art modem offers advanced features for an even more powerful home network.
However, choosing the FRITZ!BOX 6690 incurs additional monthly rental costs.
For those looking for even more flexibility and range, Eltrona offers additional options for a monthly rental fee:
- Powerline Device: This device uses your electrical network to extend the reach of your Internet connection, ideal for homes where the Wi-Fi signal needs to pass through thick walls or cover multiple floors.
- Wi-Fi Repeaters: To extend Wi-Fi coverage in distant rooms or areas with a weak signal, Wi-Fi repeaters are available. Each additional Wi-Fi repeater incurs an extra monthly rental cost.
Installation in just 6 days?
Indeed, Eltrona is committed to a quick and efficient setup of your Wi-Fi connection in Luxembourg. Within a maximum of 6 business days after signing your contract, one of our technicians, specialized in residential internet solutions, will visit your home. This swift response is a key element of our commitment to customer satisfaction.
The day before the visit, you will receive an SMS from us as a reminder of the technician’s appointment.
This extra touch is part of our commitment to providing exceptional customer service.
If you are not available within the 6 days following the signing of your contract and wish to schedule the installation for a later date, our technicians will accommodate your schedule.
At Eltrona, we work with you to ensure the installation is carried out under the best conditions, thus guaranteeing optimal service at your most convenient time.
Our goal is to provide you with a stress-free experience, tailored to your needs and availability.
Would you like to know the details of our interventions? We have prepared a document that will tell you everything about our technician’s visit.
Does Eltrona use its own network or that of another operator?
We have our own network, which we develop, maintain and manage on a daily basis to ensure optimum connectivity for all our customers. In the event of a problem, our teams can intervene immediately; we don’t use any intermediaries. A guarantee of reliability for our customers!
Does the GiGA Internet offer include a TV service?
Yes, for 68 euros a month, the GiGA Internet package also includes TV+ with all its advantages:
- Exclusive features: pause, replay, record, audio language change…
- Record up to 200 hours (up to 400 hours in total if the customer subscribes to the option) to record films, series or documentaries that customers can keep for up to 12 months!
- Watch up to 4 different programs on 4 screens at the same time
- Take your TV+ with you wherever you go, on your smartphone, tablet or PC, by downloading our Eltrona TV+ app.
- Possibility of adding exclusive content with quality packages And the best part? There’s no commitment, and the price is all-inclusive!
What is the cancellation policy for Internet subscriptions?
Haven’t you figured it out yet? GiGA Internet is a no-obligation offer! And even if we’re always disappointed to see you go, you’re free to cancel your subscription at any time, at no extra cost.
Packs 2 options to make life easier
Internet
at home
TV
everywhere
0 €/month for 3 months
then €49/month
29 €/month
Internet
at home
The mobile
data 55 GB
0 €/month for 3 months
then €49/month
0 €/month for 3 months
then €16/month
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by email
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Our products terms and conditions
Eltrona’s services are intended for private use in accordance with the general and special conditions. All prices include VAT. Unless otherwise stated, modem and Eltrona box are not included. For further information, please visit our website: eltrona.lu. Prices and conditions as of 30/08/2024.
Internet
“GiGA Gratos” Offer – GiGA Internet
The monthly plan of €0 for 3 months, instead of €49, includes internet access up to 1 Gbit/s and modem rental. The €0 price corresponds to the promotional “GiGA Gratos” offer, valid for a period of three months. After this period, the monthly rate applied is €49. This rate is guaranteed for 24 months from the activation of the contract. This is a no-commitment contract.
A one-time activation fee of €55 is charged for new internet customers. Existing customers who already have a connection and wish to switch to GiGA Internet, or those who are relocating, are not subject to this activation fee.
Installation
We offer 2 options depending on your status as a new or existing customer:
Installation by a technician: when the installation requires the visit of a technician, we undertake to arrange an installation appointment within 6 working days of confirmation of your contract.
OR
Do it yourself” installation: by choosing this option, you install your Eltrona box yourself. In this case, your Eltrona box will be delivered to you in a shop or by post within 1 working day of confirmation of your contract.
Unlimited downloads:
The user is entitled to unlimited use of the Internet services. However, he/she is obliged to use the services in an appropriate manner (non-excessive). Abnormal or excessive use may be defined as such if the monthly volume exceeds 10,000 GB. In the event of non-compliance with these conditions by the user, we reserve the right to send a warning, by any means (mail, email, sms, etc…) asking the customer to limit his consumption. If the customer does not heed this warning, we reserve the right to suspend or restrict the customer’s access until the end of the current billing period.
Download and upload speeds:
Download and upload speeds are influenced by various factors, including your computer installation, internal cabling and the possible presence of a router. Speeds advertised are based on cable connections to the Eltrona network. If connected via WiFi, speeds may be lower.
TV+
TV+ offers
The TV+ offer is automatically linked to GiGA Internet. This is a contract with no commitment period. A TV+ offer without Internet is reserved exclusively for customers who already have a TV subscription but do not benefit from the advantages of IPTV. More information in the shop or by phone.
Service content:
The service offering is subject to change. The number, nature and channel of programs distributed may be modified by the operator at any time, depending on the choice of publishers or broadcasters and the agreements made with them. The Operator cannot be held responsible for any variations in this offer, or in its content.
HD/4K :
Works with HD ready or full HD or 4K TVs, with HDMI connectivity.
Packages:
SKY Cinema, SKY Sport & SKY Fussball Bundesliga packages require a SKY Entertainment subscription. For SKY packages, the contract runs from the date of signing for the current month (pro rata) and the following 12 months (monthly billing).
Number of boxes:
The customer can obtain a maximum of 4 Eltrona boxes per contract. If the customer owns several TV sets and wishes to have TV on each device, he needs one Eltrona box per TV set. Other solutions are also possible with alternative equipment such as Apple TV, Android box, etc.
Availability:
The new TV+ service is available on all devices (TV, Android, iOS and PC). Watch TV simultaneously on 4 screens. If the customer has several Eltrona boxes and TVs at the same address, all the channels and features included in their package are available on all Eltrona boxes and TVs. The customer can also access this content via the Eltrona TV+ application.
If the customer chooses one or more options (e.g. Premium), the channels are available not only on the Etrona box but also on the application, except for SKY options. SKY options will be available on 1 Eltrona box and only SKY SPORT & SKY FUSSBALL – BUNDESLIGA will be available on the app.
VOD :
VODs are available in the original language (mainly English), as well as in German and French. Once rented, VODs are available for 48 hours (except for Adult content, which is available for 6 hours).
Access:
The Eltrona box works on all Internet networks in Luxembourg.
The Eltrona TV+ application can be used in the following countries via Wi-Fi, 3G or 4G networks: Austria, Belgium, Bulgaria, Cyprus (excluding the Turkish part and the UN neutral zone), Croatia, Czech Republic, Denmark, Estonia, Finland, France (including French Guiana, Guadeloupe, Reunion, Martinique, Mayotte and the French part of Saint-Martin), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal (including Madeira and the Azores), Romania, Slovenia, Slovakia, Spain (including the Canary Islands), Sweden.
Installation
We offer 2 options depending on your status as a new or existing customer:
Installation by a technician: when the installation requires the visit of a technician, we undertake to arrange an installation appointment within 6 working days of confirmation of your contract.
OR
Do it yourself” installation: by choosing this option, you install your Eltrona box yourself. In this case, your Eltrona box will be delivered to you in a shop or by post within 1 working day of confirmation of your contract.
Mobile
Mobile
The user has the right to use mobile services with usage limits based on the package specifications. To guarantee network availability and quality, packages are subject to a reasonable network usage policy. Find all our roaming and out-of-package rates here. Eltrona Mobile packages operate on the POST 4G network.
Eltrona is not responsible for Premium SMS charges. You can unsubscribe from premium SMS services at https://stopsms.lu/.
No-commitment mobile options:
- 30-minute call from Luxembourg to Europe for €5 (invoiced according to subscription: one-off or monthly)
- 100 SMS from Luxembourg to Europe for €5 (invoiced according to subscription: one-off or monthly)
- 1GB of data in Europe (Luxembourg or Europe) for €5 (invoiced according to subscription: one-off or monthly)
- 5GB of data in Europe (Luxembourg or Europe) for €9 (invoiced according to subscription: one-off or monthly)
Options can be added to your monthly (recurring) subscription when you create your contract. Visit a store or call customer service to activate options on a one-off basis or to increase your existing Eltrona Mobile package. Options are not available for MOBILE BASIC packages.
Téléphonie fixe
It is possible to activate a fixed line in addition to the GiGA Internet subscription for €4 per month. This enables users to make and receive calls on their fixed line to and from mobile and fixed-line numbers at the rates described in the Eltrona price list. The offer also includes various options enabling users to have flat rates for national and international calls.
Unlimited calls to Luxembourg landlines option (€5/month) :
The user has the right to use the fixed telephony services on an unlimited basis from fixed to fixed in Luxembourg (National). Abnormal or excessive usage limits may be considered as such if monthly consumption exceeds 80h of calls. In the event of non-compliance by the user, the Operator may send a warning by any means (letter, email, sms, etc.) asking the Customer to limit his consumption. Should the Customer fail to heed this warning, the Operator reserves the right to suspend or limit the Customer’s access until the end of the current billing period.
Option towards Europe (5€/month):
This option allows you to call landlines (excluding special numbers) in the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, French West Indies, Gibraltar, Greece, Guyana, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
This option includes a maximum of 120 minutes per month. Beyond that, you call at international call rates. Unused minutes are not transferable to the following month. Offer valid for personal use and for traffic originating from a single number.
Option towards Portugal (5€/month):
This option allows you to call fixed lines (excluding special numbers) in Portugal. This option includes a maximum of 200 minutes per month. Beyond that, you call at international call rates. Unused minutes are not transferable to the following month. Offer valid for personal use and for traffic originating from a single number.
Pay as you go
This offer allows you to make and receive calls on your landline to and from mobile and landline numbers at the rate described in the Eltrona price list. Offer valid for personal use and for traffic originating from a single number.
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