Internet move-in Luxembourg: Installation timelines and steps with Eltrona

Why Internet installation timelines vary

Coverage and eligibility

In Luxembourg, more than 80% of homes are eligible for fiber-to-the-home (FTTH) or quasi-fiber. And around 95% of buildings are covered by a Very High Capacity Network (VHCN) capable of reaching 1 Gb/s or more.

But this alone does not guarantee an immediate activation:

• The home may be pre-equipped but not activated.
• The building/street may not yet be technically connected.
• Internal work (ducting, poles, façade) can delay installation.

Home type and technical complexity

The process heavily depends on the type of home: a pre-connected apartment will be activated much faster than a standalone house requiring street-level work.

For a pre-wired home, the technician’s visit may take only 1 to 3 hours.

However, for a building or house that is not yet connected, the process may take several weeks depending on authorizations, civil engineering work, etc.

Your role and required steps

To avoid surprises, you need to:

• Check the eligibility of your new address.
• Inform your provider whether you already have a contract and your moving date or change of tenancy.
• Ensure that ducts, sockets, and technical cupboards are accessible. If work is needed, delays may occur.

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If your home is already connected: fast installation

Typical process

If your new home is already connected:

• You subscribe or transfer your subscription to Eltrona.
• A technician appointment is scheduled for box installation and line activation.
• The visit usually lasts a few hours (1–3h).
• Your box is active immediately after installation.

Realistic timelines

In this scenario, expect:

• 3 to 15 days between subscription and technician appointment depending on demand.
• Less than 24 hours after the visit for full service activation.

This is one of the best-case scenarios—and it’s what Eltrona aims to offer new movers.

For transfers

• Double-check your new address to avoid a change of coverage zone.
• Check for any installation or transfer fees.
• If you already had an Eltrona subscription, the transfer is often quicker.

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If the home is not connected or is a new build: expect longer timelines

When the home is not yet connected to fiber

If your home is not connected to the fiber network:

• The street or building needs to be connected first, usually initiated by the landlord or property manager.
• Once the general connection is completed, the operator (like Eltrona) can bring fiber into your home.
• This may take a few weeks to several months depending on the complexity of the work.

New homes / new constructions

For a new build:

• It may already be pre-cabled (“fiber-ready”), which significantly shortens the timeline.
• Otherwise, the connection procedure must be launched, involving coordination between the developer, property manager, landlord, and operator.
• Additional cabling or installation fees may apply.

Estimated timelines

• General network connection: 2 to 6 weeks (or more depending on the project).
• Technical installation inside the home: 1 to 3 days after the technician appointment.
• Overall: expect 4 to 8 weeks in this scenario to avoid stress.

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Checklist to succeed in your “Internet move-in in Luxembourg” with Eltrona

Before signing the lease or purchase

• Check fiber eligibility online.
• Ask the seller/agent/landlord if the building is “fiber-ready.”
• Contact Eltrona and share your planned move-in date.

During subscription

• Provide your exact move-in date to anticipate activation.
• Ask Eltrona about installation or transfer fees.
• Specify where you want your box to be installed—living room, near the TV, etc.

On technician day

• Make sure ducts, the PBO cabinet, or the building’s technical room are accessible.
• Have your subscription documents and ID ready.
• Test your connection after installation; if needed, contact Eltrona support.

After installation

• Quickly change your WiFi passwords to secure your network.
• Test your speed (online speed test) and compare it to Eltrona’s advertised speed.
• If you plan another move later, notify Eltrona at least 15 days in advance.

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Conclusion

Moving to Luxembourg or changing homes can be stressful; internet connection is one of the key things to anticipate. Whether your home is already connected or needs complete fiber installation, timelines vary widely: a few days in the first case, a few weeks (or more) in the second.

As a future Eltrona customer, anticipate early, check eligibility, choose your installation date, and prepare your home for the technician. That way, you’ll enjoy fiber Internet in Luxembourg without unpleasant surprises.

👉 Call Eltrona today to schedule your box installation—we’re here to help ensure a smooth connection.

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