How can I manage my move efficiently?

Moving house can be exciting, but it is also quite a stressful experience! Maintaining your connectivity is crucial. At Eltrona, we understand the importance of your home Internet and TV access. So how can you manage your move more effectively and help us seamlessly switch your services to your new address? We want to make your transition to your new home is as smooth as possible. Just follow our recommendations! That way, you’ll stay online at all times during this period of upheaval!

Steps to take

First of all, if you’re moving, it’s important that you contact us as soon as possible to let us know the date of your move and your new address. This will be a lot of help for your move and the transfer of your connectivity to your new home. We want to make your life as easy as possible.

• If you’re currently using our TV+ service, all you have to do is move your equipment and reinstall it in your new home. Please note that your TV+ is directly linked to your Internet connection. You will therefore have to make sure your Internet connection is set up and ready to use on the day you move in. If you don’t yet have an ultra-fast connection with Eltrona, take a look at our Internet GiGA offer. Don’t hesitate to contact us so that we can help you.

• If you already have an Internet connection with Eltrona, please contact us as soon as possible by e-mail or telephone. Our teams will tell you how to proceed, and will first check that your new home is connected to our network. Rest assured, our network covers over 85% of the country!