My Internet isn’t working

Are you having problems getting online and don’t know how to resolve the issue? Here’s a step-by-step guide on what to do in this situation.

First of all, check the indicator lights on your FritzBox and see if the “Powercable” is flashing. If it’s flashing, this means there is a problem. This light will stay on when your modem is working properly, indicating that it is operating correctly.

There are several reasons why the light might be flashing:

We may be experiencing a network outage. In this case, you can find real-time information about the network status on our website. You can also contact our Customer Services team for more details. Rest assured that in the event of an outage, our engineers will be on the case as quickly as possible, 24/7.

Sometimes, you might be under the impression that your Internet is down, but it may simply be that one of your devices (e.g. smartphone) is having difficulties connecting to the Internet properly. To find out whether the issue relates to a specific device, check your other Internet-enabled devices. If they are working normally, the problem probably isn’t with your Internet connection.