Option Mobile by Eltrona, Luxembourg's only no-commitment, all-inclusive mobile operator
Mobile Option
Internet at home
16 65€ €/month for 3 months, then €65/month
Offer limited to new customers
00 Days 00 Hours 00 Minutes 00 Seconds
+ 55 Gb
of Mobile data!
Calling without counting!
5500 min or SMS
Enjoy the quality of the Post network
Voted Luxembourg's fastest Internet!
Eltrona awarded gold medal in nPerf 2025 independent barometer: best performance on fixed networks Read more
Truly commitment-free
All our offers are non-binding, so you can leave whenever you like, with no strings attached. Zero risk.
Truly all-inclusive
The price displayed is the price paid, with no hidden charges. Installation and equipment included, for total peace of mind. Zero headaches.
Truly fixed-price
Our prices are fixed and guaranteed for 24 months. No unexpected price hikes or misleading promotions. Zero surprises.
The chilliest offer on the market
Une connexion Internet et deux options adaptées à tous vos usages
Internet
at home
The mobile
data 55 GB
0 €/month for 3 months
then €49/month
16 €/month
16 65€ €/month
FAQ All about the Eltrona mobile
Is Eltrona’s GiGA mobile offer really all-inclusive?
Absolutely, Eltrona’s GiGA mobile offer is really all-inclusive! Apart from the €55 activation fee for your Internet connection, which will only appear on your first invoice, the cost is €55 per month (€39 for your GiGA Internet subscription and €16 for your GiGA mobile subscription), with a guaranteed rate for 24 months. There are no extra charges for installation, modem rental or travel. So, you can enjoy all the benefits of this offer without worrying about hidden costs!
I would like to keep my phone number. Is that possible ?
Absolutely, thanks to the portability of your telephone number, you can keep it with the operator of your choice. When you take out your subscription, we will ask you for the necessary information so that we can take care of everything.
Which network does Eltrona use?
Eltrona uses Post’s 4G mobile network, renowned for its quality and reliability. This guarantees you excellent coverage and optimal performance for your mobile services. By choosing Eltrona, you benefit from one of the best networks available in Luxembourg!
What happens if I exceed my mobile package?
Don’t worry if you go over your package limit in Luxembourg or Europe! Your package is automatically locked once you exceed €50 for data and calls. This means you can control your spending and avoid any nasty surprises at the end of the month. With Eltrona you have total control over your mobile budget.
Do I have to pay a fee to activate my SIM card?
Activating your SIM card is completely free. There are no hidden or additional costs. Once you receive your SIM card, you can activate it at no extra cost and start using your services with complete peace of mind.
What happens if I want to cancel my GiGA mobile contract?
It’s always disappointing when a loyal customer leaves, but at Eltrona we want to give you complete freedom. So there’s no commitment period. If you decide to cancel your contract, you are free to do so at any time, with no cancellation charges. We understand that your needs may change, and we’re here to support you with ease.
What happens if I want to add extra data to my package?
If you need more data than the 55 GiGA included in your package, no problem! You can easily add an extra 5GB for just €9 by calling our customer service. All you have to do is subscribe to this option and your extra data will be available immediately so you can continue surfing without interruption. At Eltrona, we give you the flexibility to choose what works best for you.
Packs 2 options to make life easier
Internet
at home
TV
everywhere
0 €/month for 3 months
then €49/month
29 €/month
Internet
at home
The mobile
data 55 GB
0 €/month for 3 months
then €49/month
16 €/month
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by email
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Our products terms and conditions
Eltrona’s services are intended for private use in accordance with the general and special conditions. All prices include VAT. Unless otherwise stated, modem and Eltrona box are not included. For further information, please visit our website: eltrona.lu. Prices and conditions as of 30/08/2024.
Internet
“GiGA Gratos” Offer – GiGA Internet
The monthly plan of €0 for 3 months, instead of €49, includes internet access up to 1 Gbit/s and modem rental. The €0 price corresponds to the promotional “GiGA Gratos” offer, valid for a period of three months. After this period, the monthly rate applied is €49. This rate is guaranteed for 24 months from the activation of the contract. This is a no-commitment contract.
A one-time activation fee of €55 is charged for new internet customers. Existing customers who already have a connection and wish to switch to GiGA Internet, or those who are relocating, are not subject to this activation fee.
Installation
We offer 2 options depending on your status as a new or existing customer:
Installation by a technician: when the installation requires the visit of a technician, we undertake to arrange an installation appointment within 6 working days of confirmation of your contract.
OR
Do it yourself” installation: by choosing this option, you install your Eltrona box yourself. In this case, your Eltrona box will be delivered to you in a shop or by post within 1 working day of confirmation of your contract.
Unlimited downloads:
The user is entitled to unlimited use of the Internet services. However, he/she is obliged to use the services in an appropriate manner (non-excessive). Abnormal or excessive use may be defined as such if the monthly volume exceeds 10,000 GB. In the event of non-compliance with these conditions by the user, we reserve the right to send a warning, by any means (mail, email, sms, etc…) asking the customer to limit his consumption. If the customer does not heed this warning, we reserve the right to suspend or restrict the customer’s access until the end of the current billing period.
Download and upload speeds:
Download and upload speeds are influenced by various factors, including your computer installation, internal cabling and the possible presence of a router. Speeds advertised are based on cable connections to the Eltrona network. If connected via WiFi, speeds may be lower.
TV+
TV+ offers
The TV+ offer is automatically linked to GiGA Internet. This is a contract with no commitment period. A TV+ offer without Internet is reserved exclusively for customers who already have a TV subscription but do not benefit from the advantages of IPTV. More information in the shop or by phone.
Service content:
The service offering is subject to change. The number, nature and channel of programs distributed may be modified by the operator at any time, depending on the choice of publishers or broadcasters and the agreements made with them. The Operator cannot be held responsible for any variations in this offer, or in its content.
HD/4K :
Works with HD ready or full HD or 4K TVs, with HDMI connectivity.
Packages:
SKY Cinema, SKY Sport & SKY Fussball Bundesliga packages require a SKY Entertainment subscription. For SKY packages, the contract runs from the date of signing for the current month (pro rata) and the following 12 months (monthly billing).
Number of boxes:
The customer can obtain a maximum of 4 Eltrona boxes per contract. If the customer owns several TV sets and wishes to have TV on each device, he needs one Eltrona box per TV set. Other solutions are also possible with alternative equipment such as Apple TV, Android box, etc.
Availability:
The new TV+ service is available on all devices (TV, Android, iOS and PC). Watch TV simultaneously on 4 screens. If the customer has several Eltrona boxes and TVs at the same address, all the channels and features included in their package are available on all Eltrona boxes and TVs. The customer can also access this content via the Eltrona TV+ application.
If the customer chooses one or more options (e.g. Premium), the channels are available not only on the Etrona box but also on the application, except for SKY options. SKY options will be available on 1 Eltrona box and only SKY SPORT & SKY FUSSBALL – BUNDESLIGA will be available on the app.
VOD :
VODs are available in the original language (mainly English), as well as in German and French. Once rented, VODs are available for 48 hours (except for Adult content, which is available for 6 hours).
Access:
The Eltrona box works on all Internet networks in Luxembourg.
The Eltrona TV+ application can be used in the following countries via Wi-Fi, 3G or 4G networks: Austria, Belgium, Bulgaria, Cyprus (excluding the Turkish part and the UN neutral zone), Croatia, Czech Republic, Denmark, Estonia, Finland, France (including French Guiana, Guadeloupe, Reunion, Martinique, Mayotte and the French part of Saint-Martin), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal (including Madeira and the Azores), Romania, Slovenia, Slovakia, Spain (including the Canary Islands), Sweden.
Installation
We offer 2 options depending on your status as a new or existing customer:
Installation by a technician: when the installation requires the visit of a technician, we undertake to arrange an installation appointment within 6 working days of confirmation of your contract.
OR
Do it yourself” installation: by choosing this option, you install your Eltrona box yourself. In this case, your Eltrona box will be delivered to you in a shop or by post within 1 working day of confirmation of your contract.
Mobile
Mobile
The user has the right to use mobile services with usage limits based on the package specifications. To guarantee network availability and quality, packages are subject to a reasonable network usage policy. Find all our roaming and out-of-package rates here. Eltrona Mobile packages operate on the POST 4G network.
Eltrona is not responsible for Premium SMS charges. You can unsubscribe from premium SMS services at https://stopsms.lu/.
No-commitment mobile options:
- 30-minute call from Luxembourg to Europe for €5 (invoiced according to subscription: one-off or monthly)
- 100 SMS from Luxembourg to Europe for €5 (invoiced according to subscription: one-off or monthly)
- 1GB of data in Europe (Luxembourg or Europe) for €5 (invoiced according to subscription: one-off or monthly)
- 5GB of data in Europe (Luxembourg or Europe) for €9 (invoiced according to subscription: one-off or monthly)
Options can be added to your monthly (recurring) subscription when you create your contract. Visit a store or call customer service to activate options on a one-off basis or to increase your existing Eltrona Mobile package. Options are not available for MOBILE BASIC packages.
Téléphonie fixe
It is possible to activate a fixed line in addition to the GiGA Internet subscription for €4 per month. This enables users to make and receive calls on their fixed line to and from mobile and fixed-line numbers at the rates described in the Eltrona price list. The offer also includes various options enabling users to have flat rates for national and international calls.
Unlimited calls to Luxembourg landlines option (€5/month) :
The user has the right to use the fixed telephony services on an unlimited basis from fixed to fixed in Luxembourg (National). Abnormal or excessive usage limits may be considered as such if monthly consumption exceeds 80h of calls. In the event of non-compliance by the user, the Operator may send a warning by any means (letter, email, sms, etc.) asking the Customer to limit his consumption. Should the Customer fail to heed this warning, the Operator reserves the right to suspend or limit the Customer’s access until the end of the current billing period.
Option towards Europe (5€/month):
This option allows you to call landlines (excluding special numbers) in the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, French West Indies, Gibraltar, Greece, Guyana, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
This option includes a maximum of 120 minutes per month. Beyond that, you call at international call rates. Unused minutes are not transferable to the following month. Offer valid for personal use and for traffic originating from a single number.
Option towards Portugal (5€/month):
This option allows you to call fixed lines (excluding special numbers) in Portugal. This option includes a maximum of 200 minutes per month. Beyond that, you call at international call rates. Unused minutes are not transferable to the following month. Offer valid for personal use and for traffic originating from a single number.
Pay as you go
This offer allows you to make and receive calls on your landline to and from mobile and landline numbers at the rate described in the Eltrona price list. Offer valid for personal use and for traffic originating from a single number.
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