How will I be notified if I exceed my plan allowance?

Whether you are on holiday or travelling for work, using your mobile phone is essential, and we understand that perfectly. So, you are probably wondering how you will be notified if you exceed your plan allowance. It is important to understand certain concepts in order to better manage your mobile phone usage and take the appropriate measures to avoid additional charges. Follow our advice to stay informed and control your expenses.

• Within the United Kingdom and in our European countries (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, French Polynesia, Germany, Greece, Guadeloupe, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Malta, Martinique, Monaco, Netherlands, New Caledonia, Norway, Poland, Portugal, Réunion Island, Romania, Slovakia, Slovenia, Spain, Saint Martin, Sweden, United Kingdom), the amount outside the package is capped at €50 as a protective measure. This means that you will be able to use your data abroad until your consumption reaches the €50 threshold.

• Outside the national territory and the European zone, Eltrona sets an identical ceiling. The aim is always to prevent your consumption from becoming too expensive at the end of the month.

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