Moving
How do I transfer my internet connection to my new address?
When you plan to move, it is crucial to inform us as soon as possible. This is so that we can effectively assist you in transferring your Internet access. In order to transfer your Internet connection, you must provide us with your moving date and your new address. You can easily send us this information by completing the change of address form. To contact us, you can also send us an email, call us or visit one of our shops.
Steps to follow to transfer your Internet connection
- As soon as we receive the requested information, we can begin the process of ensuring a hassle-free move. Specifically, we first check that your new home is connected to our network. Rest assured, our network covers more than 85% of the country! If this is the case, we will agree on a date with you to install your Internet access at your new address.
- On the day of your move or on a date that suits you, an Eltrona technician will be sent to your home to connect your equipment and ensure that everything is working properly throughout your home!
GiGA tips
By contacting us well in advance, we can ensure that your move is handled smoothly, allowing you to focus on other aspects of it.
If you still have questions about transferring your internet connection to your new address, our team is here to assist you. Enjoy your new home to the fullest as soon as you arrive with a smooth move!
