Moving your internet in Luxembourg: setting up your Eltrona box easily

Why plan ahead for your internet transfer

When moving house, many people think, “I’ll change my subscription later.” However, for an Eltrona box or any other provider, this delay can result in:

• an unwanted service interruption;
• additional costs associated with late installation;
• an incompatibility between the destination address and the available technology.

Specific features of the Luxembourg internet market

In Luxembourg, the supplier Eltrona covers nearly 85% of households via its own network and guarantees installation within six working days. By anticipating your request, you maximise the chances that your home will be properly connected and configured upon your arrival.

New arrivals and the challenges of successful integration

For newcomers or people on assignment, an internet connection is often essential: teleworking, video conferences with other countries, family streaming, etc. Eltrona’s offer emphasises speed (up to 1 Gbit/s) and quick installation. It is therefore best to plan your Eltrona box installation as soon as possible.

Steps for transferring or installing your Eltrona box

1. Check the eligibility of your new address

First and foremost: ensure that your new address is eligible for the Eltrona network. Installation can be completed within six working days. Order your Giga Eltrona Internet subscription online now!

2. Inform Eltrona of your move

Notify us of your move using the dedicated form on the website. We recommend that you arrange a new installation date two to three weeks in advance. Carefully fill in your old and new addresses and the desired activation date: this reduces the risk of service interruption.

3. Plan your move and prepare your accommodation

Once your request has been approved, you will receive an appointment with a technician. Here is what you need to prepare:

• that someone is present on the day;
• that the electricity meter and connection box are accessible;
• a free space to install the modem/router.

Tip: if possible, activate your subscription a few days before you move in. This will allow you to set up your devices (PC, TV, console, etc.) before connecting everything, and avoid any service interruptions.

What to do if you change your subscription or provider

You are staying with Eltrona

Good news: it’s often simple! You request the transfer and keep your current terms and conditions.

You are changing operators

If you change providers, notify Eltrona of the termination. If you wish to remain with Eltrona, clearly indicate this when activating your service with your new provider.

Comparing offers can be useful: did you know that Eltrona was voted the fastest internet provider in Luxembourg by nPerf in 2025?

Special feature for the Eltrona box

Eltrona’s offers are non-binding, making it easy to transfer your subscription when you move house.

Simply ensure that you return the equipment if you cancel to avoid additional charges.

Practical questions and advice for a smooth move

How long does it take to connect?

With Eltrona, installation is guaranteed within six working days of approval. However, in properties that are not yet connected, a longer period may be required.

What documents should I prepare?

You will generally need:

• an identity document;
• proof of address;
• Luxembourg bank details (in the event of direct debit).

Please refer to the terms and conditions to check for any fees.

How to choose your internet package?

Remember to:

• your usage (4K streaming, remote working, gaming, etc.);
• the required speed (up to 1 Gbit/s);
• the duration of the commitment;
• any installation costs.

Bonus tip: place the box in a well-ventilated area, avoid closed furniture, test your speed on the same day, and configure your connected devices once the signal is active. Check out our article to choose the best location to optimise your home Wi-Fi!

Conclusion

Moving to Luxembourg is a fresh start! By planning your Luxembourg internet connection in advance and following the steps to install your Eltrona box, you can ensure a smooth, seamless and stress-free move.

Frequently Asked Questions