Description
All your favourite channels + Internet up to 1 Gbit/s
all-inclusive, without commitment
+ 100 channels on all your devices
All the TV you love, everywhere you go
Modem rental included
Unlimited download volume
Installation fees included
-
Television
-
Computer
-
Mobile
-
Tablet
TV+ features
All TV+ features for an stunning experience
Pause, replay, record so you don’t miss a thing
Your favorite movies and series in VO with the audio option
Ultra-simple installation with plug & play or by a technician
App tv+
Enjoy a mobile application that adapts to your tastes and preferences
Find
An intuitive and customizable interface to find your favorite programs and features in the least number of clicks.
Watch
Download and watch your favorite shows on all devices, live or on-demand.
Project
Easily transfer your programs to all smart TVs, wherever you are.
Download the TV+ app on your favorite devices
TV+ Packs
Our thematic packs for a unique experience
VOD
Unforgettable film evenings: exclusives and classics on VOD
Yes, with Eltrona, your GiGA Internet and TV+ subscription comes with no surprises.
The price shown is the price you’ll pay for the next 24 months, with no commitment and no cancellation or rental costs. The modem and TV box are included.
You’ll enjoy a connection of up to 1Gbit/s, access to TV everywhere and all the benefits for €78/month and not a penny more…
Isn’t it romantic
Full Metal Jacket
Boss Baby
Pulp Fiction
World War Z
Dora and the lost city of gold
The Joker
Mission impossible – Fall Out
Lego Ninjago
Matrix Resurrections
Sonic
Madres Paralelas
Top Gun
Les animaux fantastiques
The Batman
TV+ Options
All TV+ options available for greater comfort
Additional recording
(+ 200h for €9)
Additional box option
(+ 3€/box)
Exclusive TV content
(from €10/month).
FAQ
Is the GIGA Internet & TV+ offer from Eltrona really all-inclusive?
Yes, with Eltrona, your Internet Giga and TV + subscription comes with no surprises.
The price shown is the price you’ll pay for the next 24 months with no commitment and no additional cancellation or rental costs, as the modem and TV box are included.
You get a connection of up to 1Gbit/s, access to TV everywhere and all the benefits for just €78/month, and not a penny more…
Installation in just 6 days?
With Eltrona, it’s super simple. As soon as you sign your contract, one of our advisors will set up an appointment within the next 6 business days or later if you prefer.
Our technician will visit you on a date that suits you. To make your life easier, we’ll send you an SMS the day before the appointment to remind you!
All you have to think about is how you’re going to enjoy your new services.
Does Eltrona use its own network or another operator’s network?
For both Internet and TV, we have our own network which we develop, maintain, and manage daily. In case of any problem, our technical teams intervene immediately without needing to resort to an external intermediary.
A true peace of mind for our customers!
Are VOD movies available in all languages?
Our VOD catalogue lets you spend cinema evenings the way you like them.
As well as having access to the most recent popular films and over 1,700 other titles, all our content is available in German, in the original version (VO) and, for some titles, in other languages.
Are the pause, replay, and record options available?
Yes, all these options are at your complete disposal. In fact, you benefit from 200 hours of download included in your subscription and access to TV via our Web app and our Mobile app, ensuring you never miss an episode of your favorite program.
Can I add a thematic package later?
Of course. Your offer remains flexible at any time to match each of your desires.
You just need to contact us or visit one of our stores to be assisted by one of our advisors.
The cost of your option will be billed on the invoice for the month during which the option was activated.
All your favourite channels + Internet up to 1 Gbit/s
all-inclusive, without commitment
Would you like to talk to us?
Our team is available to assist you from Monday to Friday, 8 am to 8 pm, and on Saturdays from 9 am to 5 pm.
Let's talk
by phone
Let's meet
in a shop
Let's communicate
by email
Let's talk by phone
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Fill in the form below and one of our advisers will get back to you as soon as possible.
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Chaines incluses
€ /mois
Channels available
TF1 HD
FRANCE 2 HD
FRANCE 3
FRANCE 4
FRANCE 5 HD
M6 HD
ARTE(F) HD
W9 HD
TMC HD
TV BREIZH HD
HISTOIRE TV HD
LUXE TV
TV5 MONDE EUROPE
FRANCEINFO
FRANCE 24 HD
LCI HD
LA UNE HD
TIPIK HD
LA TROIS
RTL TVI HD
CLUB-RTL HD
PLUG-TV
RTL-9 HD
VIA MOSELLE
USHUAIA TV HD
TELELETZ HD
RTL ZWEE
CHAMBER TV HD
LETZEBUERGER KANAL HD
ELDORADIO TV HD
APART TV HD
ESCH. TV HD
HESPER INFO TV HD
MERSCH INFO TV HD
PETANGE INFO TV
DUDELANGE INFO TV
TELEVISIOUN STEESEL HD
MAMER TV INFO
DAS ERSTE HD
ZDF HD
3SAT HD
SWR RP HD
SWR RP HD
HR FERNSEHEN HD
MDR S-ANHALT HD
NDR FS NDS HS
WDR HD KÖLN
RBB BERLIN HD
RADIO BREMEN TV HD
SR FERNSEHEN HD
SWR BW HD
ARTE (D) HD
PHOENIX HD
ARD-ALPHA HD
TAGESSCHAU24 HD
ONE HD
ZDFINFO HD
ZDF_NEO HD
KIKA HD
RTL HD
PRO 7 HD
SAT.1 HD
VOX HD
N-TV HD
WELT HD
KABEL EINS HD
RTLII HD
RTLNITRO HD
SAT.1 GOLD HD
TELE 5 HD
SIXX HD
PRO7 MAXX HD
DMAX
RTL UP
SUPER RTL HD
DELUXE MUSIC
DISNEY CHANNEL
COMEDY CENTRAL
BIBEL TV HD
SPORT1
RAI 1 HD
RAI 2 HD
RAI 3 HD
RAI NEWS 24
RAI STORIA
RAI SCUOLA
MEDIASET ITALIA
RAI ITALIA HD
RTPI
TVI INTERNACIONAL
24H
TVE INTERNACIONAL
RTL4 HD
RTL5 HD
RTL7 HD
RTL8 HD
BBC WORLD NEWS EUROPE HD
DW ENGLISH HD
FRANCE 24 HD ENGLISH
CNN INT.
CNBC EUROPE
EURONEWS ENGLISH HD
MTV EUROPE
Be TV
24,99
€ /mois
Engagement 1 mois
Description
Explorez une nouvelle ère du cinéma et des séries avec Be tv, une révolution pour les passionnés de divertissement. Offrez-vous chaque jour une dose de contenus ultra récents, des films de qualité, des séries prestigieuses diffusées simultanément avec les États-Unis et des documentaires captivants. Redécouvrez l’aventure cinématographique avec Be tv.
Channels available
BE 1HD
BE 1+1H
BE CINE HD
BE SERIES HD
Luso Cabo
10
€ /mois
Engagement 1 mois
Description
Explorez Luso Cabo composé exclusivement de programmes en langue portugaise. Vivez une expérience riche en divertissements, jeux, séries et sports. De Benfica TV à TVI Ficção, profitez de moments inoubliables en famille avec notre bouquet TV spécialement conçu pour répondre à tous les goûts et à toutes les attentes.
Channels available
BENFICA TV HD
SIC INTERNACIONAL
SIC NOTICIAS
TV RECORD HD
TVI FICCAO
RTP 3
Sky Cinema
10
€ /mois
En complément de Sky Entertainment
Description
Transformez votre domicile en une véritable salle de cinéma avec Sky Cinéma. Profitez d’une sélection de films exclusifs juste après leur sortie en salles, ainsi qu’une variété étendue pour combler tous les goûts, et le tout sans interruption publicitaire. Plongez dans une expérience cinématographique inégalée, confortablement installé chez vous. Les contenus sont disponibles en allemand et en version originale pour une expérience intense pour tous.
Channels available
SKY CINEMA HD PREMIERE
SKY CINEMA HIGHLIGHTS HD
SKY CINEMA ACTION HD
SKY FAMILY
WARNER TV FILM HD
SKY CINEMA CLASSICS
VOOSport
14,99
€ /mois
Engagement 1 mois
Description
Vivez une expérience sportive intense grâce à nos 5 chaînes dédiées aux passionnés. Vibrez avec la Premier League et suivez en direct les grands rendez-vous internationaux de football, golf, basket, sports américains, et bien plus encore. Vous ne manquez rien des moments palpitants des compétitions majeures !
Channels available
ELEVEN SPORT 1 HD
ELEVEN SPORT 2 HD
VOOSPORT WORLD 1 HD
VOOSPORT WORLD 2 HD
VOOSPORT WORLD 3 HD
Sky Entertainment
12,50
€ /mois
Engagement 12 mois
Description
Découvrez une variété captivante de divertissements familiaux grâce à notre offre de plus de 25 chaînes allemandes. Des films captivants, des documentaires fascinants, des séries TV palpitantes et bien plus encore, pour des moments de détente uniques. Tous les contenus sont disponibles en allemand et en version originale, offrant une expérience immersive pour tous.
Featured
Channels available
SKY ONE HD
SKY REPLAY HD
SKY KRIMI HD
SKY ATLANTIC HD
SKY COMEDY HD
SKY CRIME HD
SKY DOCUMENTAIRES HD
SKY NATURE HD
SYFY HD
13TH STREET HD
UNIVERSAL HD
WARNER TV SERIES HD
WARNER TV COMEDY HD
HEIMATKANAL
ROMANCE TV
HISTORY
DISCOVERY HD
CRIME + INVESTIGATION
MOTORVISION TV
BEATE-UHSE. TV HD
CARTOONITO
NICKTOONS
CARTOONS NETWORK
JUKEBOX
AUTO MOTOR SPORT CH.
SKY SHOWCASE HD
Sky Fussball Bundesliga
12,50
€ /mois
Engagement 12 mois
Description
Ne manquer rien de la Bundesliga avec le bouquet Sky Bundesliga ! Suivez en direct et en exclusivité tous les matchs du samedi de la Bundesliga mais aussi les rencontres de la 2ème Bundesliga ! Enfin, ne manquez rien de l’action avec la diffusion en direct de la Supercoupe.
Channels available
SKY BUNDESLIGA HD
SKY BUNDESLIGA 1 HD
SKY BUNDESLIGA 2 HD
SKY BUNDESLIGA 3 HD
SKY BUNDESLIGA 4 HD
SKY BUNDESLIGA 5 HD
SKY BUNDESLIGA 6 HD
AB Sat
20
€ /mois
Engagement 1 mois
Description
Explorez le captivant bouquet AB Sat, une expérience télévisuelle variée. Des films aux séries, mangas, documentaires, et bien plus encore. Une diversité qui ravira toute la famille pour une expérience dynamique et enrichissante
Channels available
AB1
TEVA
ACTION
MANGAS
SCIENCE ET VIE
CRIME DISTRICT
ANIMAUX
CHASSE ET PÊCHE
TOUTE L'HISTOIRE
TREK
AUTOMOTO LA CHAINE
GOLF CHANNEL
XXL
Imagin X
10
€ /mois
Engagement 1 mois
Description
Explorez des horizons audacieux avec le bouquet X, une sélection de chaînes provocantes et captivantes telles que Dorcel TV et Hustler. Avec le bouquet X, laissez-vous emporter par des contenus adultes haut de gamme, conçus pour satisfaire les goûts les plus exigeants. Profitez d’une expérience sensuelle et épanouissante au cœur de l’intimité.
Channels available
BLUE HUSTLER
HUSTLER
PRIVATE TV
DORCEL TV HD
Premium
20
€ /mois
Engagement 1 mois
Description
Notre bouquet Premium vous offre un accès exclusif à 20 chaînes francophones. Plongez dans un univers riche et varié, où chacun trouvera son bonheur parmi des documentaires captivants, des séries intrigantes, des dessins animés divertissants, des films captivants, et une sélection musicale enchanteresse. Un régal pour les grands et les petits, réunis pour une expérience télévisuelle exceptionnelle.
Channels available
NAT GEO WILD
CANAL J
TIJI
GULLI
PLANETE+
PLANETE+ A&E
COMEDIE+
MTV HITS
GAME ONE
SYFY
E! ENTERTAINMENT
13EME RUE HD
DISNEY JUNIOR
PENTHOUSE PASSION
TCM CINEMA
BOOMERANG
MTV BRAND NEW
VH1
MEZZO
CARTOON NETWORK
Eltrona radio
€ /mois
Description
Channels available
RTL
Europe 1
FRANCE INTER
NRJ
SKYROCK
FUN RADIO
VIRGIN RADIO
NOSTALGIE
RADIO FG
FRANCE INFO
LA PREMIERE
VIVACITE WDR
FRANCE CULTURE
FRANCE MUSIQUE
RADIO CLASSIQUE
MUSIQ 3
CLASSIC 21
RTL RADIO
ELDORADIO
RADIO 100.7
RADIO ARA
L'ESSENTIEL RADIO
RADIO HOREB
SWR 1 RP
SWR 2
SWR 3
SWR 4 RP
RTL RADIO
RPR 1
1 LIVE DIGGI
ROCK ANTENNE
SR 1
SR 2
SR 3
WDR 2
WDR 4
KLASSIK RADIO
BAYERN 1
BAYERN 2
SRF MUSIKWELLE
DLF
RADIO LATINA
RDPI RADIO
BBC ENGLISH
RTL TODAY RADIO
Sky Sport
5
€ /mois
En complément de Sky Entertainment
Description
Enrichissez votre abonnement Sky Entertainment en ajoutant le bouquet Sky Sport. Profitez de la plus vaste sélection de sports en direct sur la télévision allemande et ne manquer aucun grand moment du football international, du sport automobile, du basket, du golf, du tennis, et bien d’autres disciplines passionnantes.
Channels available
SKY SPORT F1 HD
SKY SPORT HD 1
SKY SPORT HD 2
SKY SPORT HD 3
SKY SPORT HD 4
SKY SPORT HD 5
SKY SPORT TOP EVENT HD
SKY SPORT TENNIS HD
SKY SPORT GOLF HD
SKY SPORT MIX HD
SKY SPORT PREMIER LEAGUE HD
Our products terms and conditions
Introduction
Eltrona’s services are intended for private use in accordance with the general and special conditions. All prices include VAT. Unless otherwise stated, the Eltrona modem and box are not included. For more information, visit our website: eltrona.lu. Prices and conditions as at 02/01/2024.
Internet
GiGA Internet offer
The monthly package of €49 includes internet access up to 1Gbit/s and modem rental. For installations in flats, installation costs are also included in the monthly price. These costs include the technician’s journey and the installation of the modem in the customer’s home. Any equipment required to improve the distribution of the Wi-Fi signal inside the home, such as repeaters or powerlines, will be invoiced additionally. For installations in homes, an installation fee of €220 will be charged unless the home is already connected to the Eltrona network. In this case, the installation costs are also included in the monthly payment. It’s important to note that the contract is non-binding.
Internet S offer
The monthly package of €38 includes internet access up to 100Mbit/s and modem rental. For installations in flats, installation costs are also included in the monthly price. These costs include the technician’s journey and the installation of the modem in the customer’s home. Any equipment required to improve the distribution of the Wi-Fi signal inside the home, such as repeaters or powerlines, will be invoiced additionally. For installations in homes, an installation fee of €220 will be charged unless the home is already connected to the Eltrona network. In this case, the installation costs are also included in the monthly payment. It’s important to note that the contract is non-binding.
GiGA Deal offer
From April 22 to May 1, 2024 included, for every online subscription to a GiGA Internet or GiGA Internet & TV+ contract, customers can choose between two tickets to the Francofolies festival in Esch/Alzette or a €75 voucher valid at the Cloche d’Or Shopping Center. The chosen gift will be delivered only after the contract has been activated and the service installed in the customer’s home. Gifts will be available to customers within a week of installation.
Unlimited downloads:
The user is entitled to unlimited use of the Internet services.However, he/she is required to make appropriate use of the services in good faith (non-excessive). Abnormal or excessive use may be defined as such if the monthly volume exceeds 10,000 GB. In the event of non-compliance with these conditions by the user, we reserve the right to send a warning by any means (post, email, sms, etc.) asking the customer to limit his or her consumption. If the customer does not heed this warning, we reserve the right to suspend or limit the customer’s access until the end of the current billing period.
Download and upload speeds:
Download and upload speeds are influenced by various factors, including your computer installation, internal cabling and the possible presence of a router. The speeds advertised are based on cable connections on the Eltrona network.If you connect via WiFi, the speeds obtained may be lower.
TV
TV+ offers
TV+ offers are automatically linked to GiGA Internet. These are contracts with no commitment period. A TV+ offer without Internet is still available exclusively for customers who already have a TV subscription but do not benefit from the advantages of IPTV. More information in the shop or by phone.
Service content:
The service offering is subject to change. The number, nature, and channel of the distributed programs may be at any time modified by the provider, depending on the choice of publishers or broadcasters and the agreements concluded with them. The provider shall not be held responsible for any variations in this offer or its content.
HD/4K :
Works with HD ready or full HD TVs with HDMI connectivity.
Packages:
SKY Cinema, Sky Sport and Sky Fussball Bundesliga packages require a SKY Entertainment subscription. For SKY packages, the contract runs from the date of its signature for the current month (pro rata) and the following 12 months (monthly billing). Unless notice of termination exclusively given in writing within 30 days prior to the expiry date, the SKY subscription will be tacitly renewed on a monthly basis from the 13th month onwards. From the 13th month, you benefit in a flexible way from SKY Entertainment for 15€/month, SKY Cinema for 12,50€/month, SKY Sport for 7,50€/month and SKY Fussball Bundesliga for 15€/month.
Number of boxes:
The customer may subscribe to a maximum of 4 Eltrona boxes.
If the customer has several TV sets and wants to watch TV on each set, he needs one Eltrona box per set.
Availability:
The new TV service is available on all your devices (TV, Android and iOS). Watch TV simultaneously on 2 devices for the TV+ offer, on 3 devices for the TV+ ZEN offer and on 4 devices for the TV+ MAX offer. 1 device = 1 Eltrona box or 1 mobile device.
If the customer has several Eltrona boxes and TV sets at the same address, all channels and features included in the package are available on all Eltrona boxes and TV sets. The customer can also access this content via the TV application.
If the customer chooses one or more options (e.g. Premium French), the channels are available on the Eltrona box but also on the app, except for the SKY options. The SKY options will be available on 1 Eltrona box and only the SKY SPORT & SKY FUSSBALL – BUNDESLIGA options will be available on the app.
VOD :
VODs are available in their original language (mainly English), German and French. Once rented, VODs are available for 48 hours (except for Adult content which is available for 6 hours).
Access:
In Luxembourg, the Eltrona box works on all internet networks.
The Eltrona TV+ app can be used in the following countries via the Wi-Fi, 3G or 4G networks: Austria, Belgium, Bulgaria, Cyprus (except Turkish part and UN neutral zone), Croatia, Czech Republic, Denmark, Estonia, Finland, France (including French Guiana, Guadeloupe, Reunion, Martinique, Mayotte and the French part of Saint-Martin), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal (including Madeira and Azores), Romania, Slovenia, Slovakia, Spain (including the Canary Islands), Sweden.
Landline telephony
Unlimited call volume:
The user has the right to use the landline services on an unlimited basis from fix to fix in Luxembourg (national). A normal or excessive use limits may be considered as such if the monthly call duration exceeds 80 hours. In the event of non-compliance by the user, the provider may send a warning by any means (letter, email, SMS, etc.) asking the customer to limit his use. If the customer fails to heed this warning, the provider reserves the right to suspend or limit the customer’s access until the end of the current billing period.
Option towards Europe (5€/month):
This option allows you to call landlines (excluding special numbers) in the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech, Denmark, Estonia, Finland, France, French West Indies, Germany, Gibraltar, Greece, Guyana, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic, Republic, Reunion, Saint Pierre and Miquelon, Slovak, Slovenia, Spain, Sweden, Switzerland, UK.
Maximum 120 minutes per month. Beyond that, you call at the international call rate. Unused minutes cannot be carried over to the next month. Offer valid for personal use and for traffic originating from a single number.
Option towards Portugal (5€/month):
This option allows you to call landlines (excluding special numbers) in Portugal. Maximum 200 minutes per month. Beyond that, you call at the international call rate. Unused minutes cannot be carried over to the next month. Offer valid for personal use and for traffic originating from a single number.
Pay as you go
This option allows you to call and receive phone calls on your landline to and from mobile and landline numbers at the rate as described in Eltrona’s Price List. Offer valid for personal use and for traffic originating from a single number.
Installation
We offer 2 options depending on your status as a new or existing customer and your offer:
Installation by a technician: when installation requires a visit from a technician, we undertake to arrange an installation appointment within 6 working days of confirmation of your contract.
OR
Do it yourself” installation: by choosing this option, you install your Eltrona box yourself. In this case, your Eltrona box will be delivered to you in a shop or by post within 1 working day of confirmation of your contract.
Mobile
The user has the right to use the mobile services with limits on usage based on the plan specifications. To ensure network availability and quality, plans are subject to a Reasonable Network Usage Policy. Find all our roaming rates here. Eltrona Mobile plans are on the POST 4G network.
Eltrona is not responsible for charges from Premium SMS services. You can unsubscribe from SMS premium services at https://stopsms.lu/.
Repairability Index
The Repairability Index is calculated based on several criteria (availability of instructions for use and maintenance, technical documentation, disassembly of the product, and availability and pricing of spare parts). This information comes from the website indicereparabilite.fr, developed by Spareko, who is therefore responsible for it.
Options for Mobile:
- 30 minutes calling from Luxembourg to EU minutes for 5€ (1-time or monthly)
- 100 SMS texts from Luxembourg to EU for 5€ (1-time or monthly)
- 1GB of data in EU (Luxembourg or EU) for 5€ (1-time or monthly)
- 5GB of data in EU (Luxembourg or EU) for 9€ (1-time or monthly)
Options can be added to your monthly subscription (recurring) during contract creation.
Visit in-store or call customer service to activate 1-time options or to augment your existing monthly subscription (recurring) on your Eltrona Mobile plan.
Options are not available for MOBILE BASIC plans.
Our promotional conditions
SUMMER DEAL promotion
If you take out an Internet, Duo or Trio subscription between 03/07 and 09/09/2023, we’ll give you the first 2 months’ subscription free of charge, excluding modem or Eltrona box rental. The SUMMER DEAL is valid for any 24-month commitment. As long as the contract is taken out during the promotional period, it can be activated up to 31/12/2023 and still enjoy the advantages described above.