DUO+ Your Internet and TV+
package from €59/month

Combine ultra-high speed Internet up to
1Gbit/s and TV available wherever and whenever you
want, for a great price.

Test your eligibility

The advantages of DUO+:
Unlimited Internet and TV+

Fiber Internet
up to 1 Gbit/s

Take advantage of Eltrona's own ultra-high-speed network, the super-fast provider in Luxembourg. 1 Gbit/s, so you can surf at full speed!

TV+: your TV wherever
and whenever you want

Thanks to the Eltrona TV+ app, access more than 100 HD channels from your smartphone or tablet.

Installation at home in
6 days guaranteed

Eltrona is the only provider in Luxembourg which guarantees an installation appointment within 6 days from the confirmation of your contract.

Discover our DUO+ packages
Unlimited Internet and TV+ from 59€/month

DUO +

Speed
200 Mbit/s

Do you like to browse the web, communicate by email or private messaging and consult your favoured social networks?

With a browsing speed of 200 Mbit/s, you can meet all your requirements.

Simultaneously up to 2 devices

+ 100 HD channels

Recording up to 40h

Fixed line included
(pay as you go)

59 € / month

Order

Eltrona Box rental at 5 €/month

Modem rental at 6 €/month

DUO + ZEN

Speed
500 Mbit/s

Do you browse, communicate and download online and do you like to watch as many series as possible via streaming or Netflix?

The browsing speed of 500 Mbit/s ensures that you can enjoy the Internet the way you want to.

Simultaneously up to 3 devices

+ 100 HD channels

Recording up to 200h

Fixed line included
(pay as you go)

70 € / month

Order

Eltrona Box rental at 5 €/month

Modem rental at 6 €/month

DUO + MAX

Speed
1 Gbit/s

The whole family is passionate about the Internet and everyone wants to have a great connection to watch streaming videos, browse social networks and play frantic online games?

By choosing 1 Gbit/s speed, you ensure that all Internet users in your home will be pleased simultaneously, not only today but also tomorrow!

Simultaneously up to 4 devices

+ 100 HD channels

Recording up to 400h

Fixed line included
(pay as you go)

87 € / month

Order

Eltrona Box rental at 5 €/month

Modem rental at 6 €/month

Eltrona's Internet network,
without complicated
installation needs

Would you like to enjoy the speed of a fiber connection at home?

Thanks to owning its own network, Eltrona is able to offer you a fiber Internet connection of up to 1Gbit/s in Luxembourg.

Most of the time, the wiring you already have allows for a simplified and faster installation of Eltrona's ultra-high speed connection, without any additional construction work.

What are you waiting for?

Test your eligibility

Eltrona, the super-fast Internet provider in Luxembourg

Eltrona, the super-fast Internet provider in Luxembourg Eltrona is the super-fast Internet provider in Luxembourg!

This means Eltrona customers enjoy a top performance and quality of Internet, on more than 85% of the territory.

You too can benefit from Eltrona's high-performance Internet so that everyone in your home can enjoy it to the fullest at the same time.

Test your eligibility

All your services installed
at home in 6 days, guaranteed!

Place your order online

Choose your subscription and place your order online in just a few clicks.

Sign your contract

Once you have placed your order, sign your contract online.

Our team finalizes the contract and schedules an appointment for the installation

Once you have signed your contract, our team takes over to finalize it. Then we schedule an appointment for installation.

Installation by a technician

A technician comes to your home to configure your Internet connection and TV+ subscription. All that’s left is to enjoy your internet!

ALL YOUR FAVOURITE TV CHANNELS!

Your favorite TV programs
at your fingertips

And much more...

Luxembourgish, French, German, Portuguese, Italian,

English etc..., watch TV in many languages.

See all tv channels

DOWNLOAD ELTRONA'S APPLICATION

Your TV everywhere
in Luxembourg and Europe

Also customize your channel preferences.

Channels are ordered according to the language selected in the menu. You can also change the channel order with a simple swipe on the Eltrona TV+ application

OUR PRODUCTS TERMS AND CONDITIONS

Introduction

Eltrona's services are intended for private use in accordance with the general and specific conditions. All prices include VAT. Modem and Eltrona box not included. For further information, please visit our website: eltrona.lu. Prices and specifications as of 07/07/2022.

Internet

Unlimited downloads:

The user is entitled to unlimited use of the Internet services. However, he/she must make appropriate use of the services in a reasonable (not excessive) manner. A normal or excessive use limit may be considered as such if the monthly volume exceeds 1000 GB. In the event of non-compliance by the user, the provider may send a warning by any means (letter, email, SMS, etc.) asking the customer to limit his use. If the customer fails to heed this warning, the provider reserves the right to suspend or limit the customer's access until the end of the current billing period.

Download and upload speeds:
The download and upload speed depend, among other things, on your computer setup, your internal wiring, and a possible router. The stated speeds are speeds that can be achieved with a cable connection on Eltrona's network. With a WiFi connection, the speeds achieved are likely to be lower.

TV+ offers:
TV+ offers require a 24-month subscription.

Service content:
The service offering is subject to change. The number, nature, and channel of the distributed programs may be at any time modified by the provider, depending on the choice of publishers or broadcasters and the agreements concluded with them. The provider shall not be held responsible for any variations in this offer or its content.

HD/4K :
Works with HD ready or full HD TVs with HDMI connectivity.

Packages:

SKY Cinema, Sky Sport and Sky Fussball Bundesliga packages require a SKY Entertainment subscription. For SKY packages, the contract runs from the date of its signature for the current month (pro rata) and the following 12 months (monthly billing). Unless notice of termination exclusively given in writing within 30 days prior to the expiry date, the SKY subscription will be tacitly renewed on a monthly basis from the 13th month onwards. From the 13th month, you benefit in a flexible way from SKY Entertainment for 15€/month, SKY Cinema for 12,50€/month, SKY Sport for 7,50€/month and SKY Fussball Bundesliga for 15€/month.

Number of boxes:

The customer may subscribe to a maximum of 4 Eltrona boxes.
If the customer has several TV sets and wants to watch TV on each set, he needs one Eltrona box per set.

Availability:

The new TV service is available on all your devices (TV, Android and iOS). Watch TV simultaneously on 2 devices for the TV+ offer, on 3 devices for the TV+ ZEN offer and on 4 devices for the TV+ MAX offer. 1 device = 1 Eltrona box or 1 mobile device.

If the customer has several Eltrona boxes and TV sets at the same address, all channels and features included in the package are available on all Eltrona boxes and TV sets. The customer can also access this content via the TV application.

If the customer chooses one or more options (e.g. Premium French), the channels are available on the Eltrona box but also on the app, except for the SKY options. The SKY options will be available on 1 Eltrona box and only the SKY SPORT & SKY FUSSBALL - BUNDESLIGA options will be available on the app.

VOD :

VODs are available in their original language (mainly English), German and French. Once rented, VODs are available for 48 hours (except for Adult content which is available for 6 hours).

Access:

In Luxembourg, the Eltrona box works on all internet networks.

The Eltrona TV+ app can be used in the following countries via the Wi-Fi, 3G or 4G networks: Austria, Belgium, Bulgaria, Cyprus (except Turkish part and UN neutral zone), Croatia, Czech Republic, Denmark, Estonia, Finland, France (including French Guiana, Guadeloupe, Reunion, Martinique, Mayotte and the French part of Saint-Martin), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal (including Madeira and Azores), Romania, Slovenia, Slovakia, Spain (including the Canary Islands), Sweden.

Landline telephony

Unlimited call volume:
The user has the right to use the landline services on an unlimited basis from fix to fix in Luxembourg (national). A normal or excessive use limits may be considered as such if the monthly call duration exceeds 80 hours. In the event of non-compliance by the user, the provider may send a warning by any means (letter, email, SMS, etc.) asking the customer to limit his use. If the customer fails to heed this warning, the provider reserves the right to suspend or limit the customer's access until the end of the current billing period.

Option towards Europe (5€/month):
This option allows you to call landlines (excluding special numbers) in the following countries:
This option allows you to call landlines (excluding special numbers) in the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech, Denmark, Estonia, Finland, France, French West Indies, Germany, Gibraltar, Greece, Guyana, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic, Republic, Reunion, Saint Pierre and Miquelon, Slovak, Slovenia, Spain, Sweden, Switzerland, UK.
Maximum 120 minutes per month. Beyond that, you call at the international call rate. Unused minutes cannot be carried over to the next month. Offer valid for personal use and for traffic originating from a single number.

Option towards Portugal (5€/month):
This option allows you to call landlines (excluding special numbers) in Portugal. Maximum 200 minutes per month. Beyond that, you call at the international call rate. Unused minutes cannot be carried over to the next month. Offer valid for personal use and for traffic originating from a single number.

Pay As You Go

This option allows you to call and receive phone calls on your landline to and from mobile and landline numbers at the rate as described in Eltrona’s Price List.
Offer valid for personal use and for traffic originating from a single number.

TV+ Installation

Two solutions (depending on whether you are a new or an existing customer and on your offer):

The installation must be executed by a technician.
Guaranteed installation time: Eltrona guarantees an installation date within 6 working days of your contract being confirmed. Over this period of time, Eltrona will refund a maximum of €99. OR
You can choose our DIY solution and install your Eltrona box yourself. You'll receive your Eltrona box in a shop or by post within 1 working day of your contract confirmation.

Mobile

The user has the right to use the mobile services with limits on usage based on the plan specifications. To ensure network availability and quality, plans are subject to a Reasonable Network Usage Policy. Find all our roaming rates here. Eltrona Mobile plans are on the POST 4G network.

Eltrona is not responsible for charges from Premium SMS services. You can unsubscribe from SMS premium services at https://stopsms.lu/.

Repairability Index

The Repairability Index is calculated based on several criteria (availability of instructions for use and maintenance, technical documentation, disassembly of the product, and availability and pricing of spare parts). This information comes from the website indicereparabilite.fr, developed by Spareko, who is therefore responsible for it.

Options for Mobile:

30 minutes calling from Luxembourg to EU minutes for 5€ (1-time or monthly)
100 SMS texts from Luxembourg to EU for 5€ (1-time or monthly)
1GB of data in EU (Luxembourg or EU) for 5€ (1-time or monthly)
5GB of data in EU (Luxembourg or EU) for 9€ (1-time or monthly)

Options can be added to your monthly subscription (recurring) during contract creation.
Visit in-store or call customer service to activate 1-time options or to augment your existing monthly subscription (recurring) on your Eltrona Mobile plan.
Options are not available for MOBILE BASIC plans.

OUR PROMOTIONAL CONDITIONS

Limited Time Offer - 24-month commitment

Internet Giga Promotion: If you subscribe to an Internet Giga subscription between 02/05 and 30/06, you will pay 1€ per day, which is 30€ per month for the first 12 months of the contract. Afterward, you will pay 57€ per month. This represents a savings of 324€ over the duration of the contract. As long as the contract is subscribed to during the promotional period, activation can be done until 31/08/2023 while retaining the benefits mentioned above.

FAQ INTERNET

Does Eltrona have its own network in Luxembourg?

Indeed, we own, maintain and deploy our own fast and reliable network. At Eltrona, we provide ultra-high speed Internet up to 1Gbit/s on our entire network covering more than 85% of the Luxembourg territory.

How does the Eltrona Internet network work? Does it work with fiber?

Our network is a hybrid network which enables the transport of the signal through the fiber then through the coaxial cable to our customers.

FAQ TV+

What are the main advantages of Eltrona TV+?

With your Eltrona TV+ you can:

Watch more than 100 live channels in HD quality at home or on the road (within
the European Union).
Make sure to never miss a movie or show again – record and watch at a time that suits you
Pause/Stop a program and resume it when you are available again
Save your favorite programs and rewatch them whenever and wherever you want
Curate your content by ordering extra programming packages directly on your TV
Review the programs aired within the previous 7 days
Listen to your favorite radio stations
Consult your TV guide
Classify the channels and radios according to your desires
Search for programs easily - thanks to its intelligent search capabilities, Eltrona TV+ will also suggest your
favorite programs
Access the latest movie releases thanks to Video on Demand!

Is the Eltrona Box included in this offer?

The new Eltrona Box is not included in the TV+, DUO NET + TV+, or TRIO NET + TEL + TV+ packages.
It's available for a fee of 5€ /month.
Note: if you own several television units, and wish to enjoy Eltrona TV+ on each unit, you must have one
Eltrona box per unit.
up to a maximum of 4 Eltrona boxes.

Which devices can I use to watch TV?

Eltrona TV+ works on your TV and mobile devices (Android and iOS).
Watch TV simultaneously on 2 devices with the TV+ package, on 3 devices for the TV+ ZEN package, and 4 devices
with the TV+ MAX package.
1 device = 1 Eltrona box or 1 mobile device.

What languages does the Eltrona box support?

The Eltrona box supports German, English, and French.

In which countries can I use the Eltrona Box and the Eltrona TV+ application?

In Luxembourg, the Eltrona box works on all internet networks.
The Eltrona TV+ application can be used in the following countries via Wi-Fi, 3G, or 4G internet connections: Germany,
Austria, Belgium, Bulgaria, Cyprus (except the Turkish part and the UN neutral zone), Croatia, Denmark,
Spain (including the Canary Islands), Estonia, Finland, France (including French Guiana, Guadeloupe, Reunion,
Martinique, Mayotte and the French part of Saint-Martin), Greece, Hungary, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Poland, Portugal (including Madeira and the Azores), Czech Republic,
Romania, Slovenia, Slovakia, and Sweden.

Are my recording stored privately ? And can I access my programs
through my mobile application ?

Yes, you can record your programs privately and access them through both your
Eltrona box and your application on a smartphone or tablet.

How do I install my box, if I choose to do it myself ?

Installing the Eltrona box is very simple:

Plug the Eltrona box into an outlet in your home with the cable included in the box
Connect the Eltrona box to your modem via the Ethernet cable included in the box
Connect your Eltrona box to your TV via the HDMI cable provided.
Turn your TV on and start watching!
We’ve provided tutorials on YouTube to help you with your installation : eltrona.lu/tvplus-installation

How do I install the application ?

Installing the application is equally easy.

In the Eltrona box menu, select 'Mobile devices'
Download the eTV+ application from the App Store (iOS) or from Google Play (Android)
Scan the QR code within the app (
not just with the phone’s camera)
Now you’re logged in! Start watching on mobile!

In the programming guide, will the order of channels change based on the choice of language?

Yes, the order of channels changes based on which language (German / French) you select.
If you change the order of channels on your Eltrona box, the order of channels will automatically be changed on your
application (and vice versa).

Does your recommendation engine improve in quality based on the programs you watch via your Eltrona box
and via the application?

The recommendation engine is only influenced by the use of the Eltrona box –
not by the use of the application.

In which languages is VOD available ?

VODs are available in their original language (mainly English), German and French.
Once rented, VODs are available for 48 hours (excluding adult content which is available for 6 hours).

On which televisions are my features available?

If you have several Eltrona boxes connected to several televisions at the same address, all your channels and
Functionalities in your packages are available on all your Eltrona boxes and connected televisions. You
can also access your content via your smartphone or tablet using the application.

If you choose one or more extra packages (for example, Premium French), these channels are available on
all your Eltrona boxes, as well as your smartphone or tablet via the application, with the exception
of SKY packages. SKY packages are available on 1 Eltrona box and only the SKY SPORT SPORT &
SKY FUSSBALL – BUNDESLIGA packages are available on 1 application.

How can I benefit from the latest evolutions in Sky packages?

On 14/07/22, Sky Sport MIX HD, Sky Sport Premier League HD and Sky Sport Golf HD will be added to the Sky Sport package.
From 31/07/22, Sky has decided to stop transmitting the channels Eurosport 1 and Eurosport 2.

From 02/08/22, the new Sky Showcase HD channel will be added to the Sky Entertainment package. Sky Cinema subscribers will also benefit from the HD-upgrade of Sky Cinema Fun HD and Sky Cinema Classics HD.

Are you a TV+ customer? You have nothing to do. These changes will happen automatically as soon as you turn on your box.

You don't enjoy our latest TV+ technology yet? Then you will not be able to take the most of these new channels. You can now get TV+ by visiting one of our shops or by subscribing online.

My channels are not appearing in the order I want them to. What should I do?

If your box is set to French or German, it should prioritize the order of your channels based on those 2 languages. If this is not the case, you can try resetting the order of your channels by accessing the Channel Order setting on your Eltrona TV+ box and clicking the yellow button at the bottom of your remote control, #13 on our quick start guide.

MOBILE FAQS

What are Eltrona mobile services?

Eltrona mobile services are part of our diverse telecommunications portfolio which includes Mobile, Internet, TV+, and Landline. Our mobile services are on a modern 4G mobile network.

Can you tell me more about your mobile plans and the available options?

We’ve removed all the extra “fluff” in our packages to bring you the best data limits in Luxembourg. f you want even MORE DATA, however, you can add it on a monthly or one-time basis – as well as minutes and SMS. ou can add any of these options by calling our customer service, visiting in-store, or adding them to your contract when you subscribe. These options may be added to any subscription, commitment-free, except Mobile BASIC.
The options include:
- 30 minutes calling from Luxembourg to EU minutes for 5€
- 100 SMS texts from Luxembourg to EU for 5€
- 1GB of data in EU (Luxembourg or EU) for 5€
- 5GB of data in EU (Luxembourg or EU) for 9€

What mobile network does Eltrona use for this service?

Eltrona operates on the Post network for mobile services.
Mobile Data APN settings:
- APN: web.pt.lu
MMS APN settings:
- APN = mms.pt.lu
- user = mms
- Password = mms
- Authentification type: PAP
- MMSC = http://mmsc.pt.lu
- MMS Proxy= 194.154.192.88
- MMS Port = 8080

Can I keep my existing mobile number?

Yes! Like any operator in Luxembourg, we can port your number from your old carrier to our service at no charge. The process usually takes 1-3 working days. Meanwhile, you will have a temporary number to be able to use our service.

What lengths of contracts do you offer?

We have month-to-month (no commitment) contracts or 24-month contracts (ONE).

How do I know which plan I have and how much data, calling, and messaging do I get with it?

The mobile contract you signed should indicate the amount of data you have access to, as well as the number of minutes, SMS, and MMS your plan includes. You can also check your contract type by going to “My Eltrona” and logging in with your customer details. All current mobile packages and their data, voice calling, SMS, and MMS limits are described on this page.

What does “Billshock Prevention” mean?

Billshock Prevention protects you from using more of your National + EU (zone 1) data once you go so far over your subscription limit that your additional charges reach 50€.
If you want to continue using data beyond your limit, you can call and ask to be unblocked. Any excess charges will show up on the following bill, and you will be required to pay them. You may also choose to add a 1-time data package as an option.
Billshock prevention is only valid for data used in zone 1.

Can I use an eSIM?

Currently, we do not yet offer eSIM.

Is my phone under warranty?

Yes! If you buy a phone through Eltrona, all mobile devices have a 2-year warranty. Accessories (such as chargers) have a 6-month warranty.

Can I switch to a different plan if I’m already an Eltrona customer?

Yes – if you are an existing Eltrona customer on a no-commitment contract, you can switch to another contract. If you have a contract with a device commitment, you can switch as soon as your contract is over or pay for the remainder of your device commitment to switch. If you had a discount on your previous commitment and wish to switch early, you may also be required to pay for the discount on the previous contract.

Do I have voicemail, call forwarding, or caller ID?

These features may become available in the future. Our plans are designed to be straightforward, simple, and affordable.

Do you use a 5G network?

Currently, our mobile services use the 4G signal. We provide attractive mobile plans on readily available networks. Once 5G becomes widely available, we will offer 5G.

Can I use my data, minutes, or messages in other countries? What about calling or texting other countries from Luxembourg?

Unless otherwise specified, you can use your minutes to call any number (mobile or landline) within Luxembourg and the EU, and you may use your SMS units (1 SMS = 1 unit) to message mobile to mobile within Luxembourg and the EU, too.
While roaming in the EU, any data, minutes, or messages included in your package may be used EU to EU (including EU to Luxembourg), too.
For calls and SMS towards numbers outside of the EU, and for roaming outside of the EU, calls, SMS, and data will be charged based on zones, outlined our price list.

What happens if my SIM card is lost or stolen?

Our mobile conditions detail how to report a lost or stolen SIM card. Rest assured that from the moment we register your alert, your SIM will be blocked as soon as possible to avoid incurring charges for which you are not responsible.

What happens if I forgot or lose my PUK code or SIM code?

Please call Eltrona customer service or come to our shops to find your PUK or SIM code.

Why do you need my ID to sign up for a mobile subscription?

This is a legal requirement.

How long do I need to cancel my contract?

Most of our contracts have month-to-month options. If you’re a month-to-month customer, you can cancel at any time with no charge. You must cancel before the 15th day of the month to avoid being debited for the following month. Please refer to our general terms and conditions for guidance on how to cancel.
If you’re on a 24-month contract with ONE, please refer to our general terms and conditions, found on our useful documents page.

Why was I invoiced for an SMS premium service?

There are some companies which provide subscription services by SMS (such as weather, horoscopes, etc…). Once you have subscribed to these services, you are invoiced for each SMS received. As premium SMS are managed by third-party publishers, Eltrona cannot intervene by blocking these services.

How can I stop my premium SMS Services?

You can unsubscribe from SMS premium services by following these instructions:

Please go to: https://stopsms.lu/
Fill in your phone number
Click on the link you will receive by SMS
Choose the services you’re interested in knowing more about (to request blocking/more details)