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Packs

Combine the best of our offers and take advantage of a special rate

Choose the pack that best suits your needs:

icone du service Internet

Internet

icone du service TV+

TV+

icone du service téléphone fixe

Landline

icone du service téléphone mobile

Mobile

ONE

icone du service Internet

Internet

icone du service TV+

TV+

icone du service téléphone fixe

Landline

icone du service téléphone mobile

Mobile

DUO+

icone du service Internet

Internet

icone du service TV+

TV+

icone du service téléphone fixe

Landline

icone du service téléphone mobile

Mobile

TRIO+

DUO+ Plus

66.50

/month

Download up to 200 Mbit/s

  • 2 devices simultaneously

  • 40 hours of recording

DUO+ ZEN

77.50

/month

Download up to 500 Mbit/s

  • 3 devices simultaneously

  • 200 hours of recording

DUO+ MAX

94.50

/month

Download up to 1 Gbit/s

  • 4 devices simultaneously

  • 400 hours of recording

  • icone de la liste

    Ultra-fast installation (6-day maximum wait)

  • icone de la liste

    Optimum connection in every room with Wi-Fi diagnostics

  • icone de la liste

    Professional installation for only €109

  • icone de la liste

    Modem rental for €6 per month

  • icone de la liste

    More than 100 HD channels

  • icone de la liste

    Your favourite films and series in VO thanks to the audio option

  • icone de la liste

    Pause, replay, record so you don’t miss a thing

  • icone de la liste

    Over 1,700 films available on VOD

TRIO+ Plus

71

/month

Download up to 200 Mbit/s

  • 2 devices simultaneously

  • 40 hours of recording

  • Unlimited fixed-to-fixed calls 
(Luxembourg to Luxembourg)

TRIO+ ZEN

86

/month

Download up to 500 Mbit/s

  • 3 devices simultaneously

  • 200 hours of recording

  • Unlimited fixed-to-fixed calls
 (Luxembourg to Luxembourg)

TRIO+ MAX

97

/month

Download up to 1 Gbit/s

  • 4 devices simultaneously

  • 400 hours of recording

  • Unlimited fixed-to-fixed calls 
(Luxembourg to Luxembourg)

  • icone de la liste

    Ultra-fast installation (6-day maximum wait)

  • icone de la liste

    Optimum connection in every room with Wi-Fi diagnostics

  • icone de la liste

    Professional installation for only €109

  • icone de la liste

    Modem rental for €6 per month

  • icone de la liste

    More than 100 HD channels

  • icone de la liste

    Your favourite films and series in VO thanks to the audio option

  • icone de la liste

    Pause, replay, record so you don’t miss a thing

  • icone de la liste

    Over 1,700 films available on VOD

ONE

63

/month

Download up to 500 Mbit/s

  • 40 GB

  • 500 min call (to and from Europe)

  • 500 SMS (to and from Europe)

  • Fixed telephone line included
 (pay as you go)

  • icone de la liste

    Ultra-fast installation (6-day maximum wait)

  • icone de la liste

    Optimum connection in every room with Wi-Fi diagnostics

  • icone de la liste

    Professional installation for only €109

  • icone de la liste

    Modem rental for €6 per month

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Our team is available to assist you from Monday to Friday, 8 am to 8 pm, and on Saturdays from 9 am to 5 pm.

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Our products terms and conditions

Introduction

Eltrona’s services are intended for private use in accordance with the general and special conditions. All prices include VAT. Unless otherwise stated, the Eltrona modem and box are not included. For more information, visit our website: eltrona.lu. Prices and conditions as at 02/01/2024.

Internet

GiGA Internet offer

The monthly package of €49 includes internet access up to 1Gbit/s and modem rental. For installations in flats, installation costs are also included in the monthly price. These costs include the technician’s journey and the installation of the modem in the customer’s home. Any equipment required to improve the distribution of the Wi-Fi signal inside the home, such as repeaters or powerlines, will be invoiced additionally. For installations in homes, an installation fee of €220 will be charged unless the home is already connected to the Eltrona network. In this case, the installation costs are also included in the monthly payment. It’s important to note that the contract is non-binding.

Internet S offer

The monthly package of €38 includes internet access up to 100Mbit/s and modem rental. For installations in flats, installation costs are also included in the monthly price. These costs include the technician’s journey and the installation of the modem in the customer’s home. Any equipment required to improve the distribution of the Wi-Fi signal inside the home, such as repeaters or powerlines, will be invoiced additionally. For installations in homes, an installation fee of €220 will be charged unless the home is already connected to the Eltrona network. In this case, the installation costs are also included in the monthly payment. It’s important to note that the contract is non-binding.

Unlimited downloads:

The user is entitled to unlimited use of the Internet services.However, he/she is required to make appropriate use of the services in good faith (non-excessive). Abnormal or excessive use may be defined as such if the monthly volume exceeds 10,000 GB. In the event of non-compliance with these conditions by the user, we reserve the right to send a warning by any means (post, email, sms, etc.) asking the customer to limit his or her consumption. If the customer does not heed this warning, we reserve the right to suspend or limit the customer’s access until the end of the current billing period.

Download and upload speeds:

Download and upload speeds are influenced by various factors, including your computer installation, internal cabling and the possible presence of a router. The speeds advertised are based on cable connections on the Eltrona network.If you connect via WiFi, the speeds obtained may be lower.

TV

TV+ offers

TV+ offers require a 24-month subscription.

Service content:

The service offering is subject to change. The number, nature, and channel of the distributed programs may be at any time modified by the provider, depending on the choice of publishers or broadcasters and the agreements concluded with them. The provider shall not be held responsible for any variations in this offer or its content.

HD/4K :

Works with HD ready or full HD TVs with HDMI connectivity.

Packages:

SKY Cinema, Sky Sport and Sky Fussball Bundesliga packages require a SKY Entertainment subscription. For SKY packages, the contract runs from the date of its signature for the current month (pro rata) and the following 12 months (monthly billing). Unless notice of termination exclusively given in writing within 30 days prior to the expiry date, the SKY subscription will be tacitly renewed on a monthly basis from the 13th month onwards. From the 13th month, you benefit in a flexible way from SKY Entertainment for 15€/month, SKY Cinema for 12,50€/month, SKY Sport for 7,50€/month and SKY Fussball Bundesliga for 15€/month.

Number of boxes:

The customer may subscribe to a maximum of 4 Eltrona boxes.
If the customer has several TV sets and wants to watch TV on each set, he needs one Eltrona box per set.

Availability:

The new TV service is available on all your devices (TV, Android and iOS). Watch TV simultaneously on 2 devices for the TV+ offer, on 3 devices for the TV+ ZEN offer and on 4 devices for the TV+ MAX offer. 1 device = 1 Eltrona box or 1 mobile device.

If the customer has several Eltrona boxes and TV sets at the same address, all channels and features included in the package are available on all Eltrona boxes and TV sets. The customer can also access this content via the TV application.

If the customer chooses one or more options (e.g. Premium French), the channels are available on the Eltrona box but also on the app, except for the SKY options. The SKY options will be available on 1 Eltrona box and only the SKY SPORT & SKY FUSSBALL – BUNDESLIGA options will be available on the app.

VOD :

VODs are available in their original language (mainly English), German and French. Once rented, VODs are available for 48 hours (except for Adult content which is available for 6 hours).

Access:

In Luxembourg, the Eltrona box works on all internet networks.

The Eltrona TV+ app can be used in the following countries via the Wi-Fi, 3G or 4G networks: Austria, Belgium, Bulgaria, Cyprus (except Turkish part and UN neutral zone), Croatia, Czech Republic, Denmark, Estonia, Finland, France (including French Guiana, Guadeloupe, Reunion, Martinique, Mayotte and the French part of Saint-Martin), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal (including Madeira and Azores), Romania, Slovenia, Slovakia, Spain (including the Canary Islands), Sweden.

Landline telephony

Unlimited call volume:

The user has the right to use the landline services on an unlimited basis from fix to fix in Luxembourg (national). A normal or excessive use limits may be considered as such if the monthly call duration exceeds 80 hours. In the event of non-compliance by the user, the provider may send a warning by any means (letter, email, SMS, etc.) asking the customer to limit his use. If the customer fails to heed this warning, the provider reserves the right to suspend or limit the customer’s access until the end of the current billing period.

Option towards Europe (5€/month):

This option allows you to call landlines (excluding special numbers) in the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech, Denmark, Estonia, Finland, France, French West Indies, Germany, Gibraltar, Greece, Guyana, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic, Republic, Reunion, Saint Pierre and Miquelon, Slovak, Slovenia, Spain, Sweden, Switzerland, UK.
Maximum 120 minutes per month. Beyond that, you call at the international call rate. Unused minutes cannot be carried over to the next month. Offer valid for personal use and for traffic originating from a single number.

Option towards Portugal (5€/month):

This option allows you to call landlines (excluding special numbers) in Portugal. Maximum 200 minutes per month. Beyond that, you call at the international call rate. Unused minutes cannot be carried over to the next month. Offer valid for personal use and for traffic originating from a single number.

Pay as you go

This option allows you to call and receive phone calls on your landline to and from mobile and landline numbers at the rate as described in Eltrona’s Price List. Offer valid for personal use and for traffic originating from a single number.

Installation

We offer 2 options depending on your status as a new or existing customer and your offer:

Installation by a technician: when installation requires a visit from a technician, we undertake to arrange an installation appointment within 6 working days of confirmation of your contract.

OR

Do it yourself” installation: by choosing this option, you install your Eltrona box yourself. In this case, your Eltrona box will be delivered to you in a shop or by post within 1 working day of confirmation of your contract.

Mobile

The user has the right to use the mobile services with limits on usage based on the plan specifications. To ensure network availability and quality, plans are subject to a Reasonable Network Usage Policy. Find all our roaming rates here. Eltrona Mobile plans are on the POST 4G network.

Eltrona is not responsible for charges from Premium SMS services. You can unsubscribe from SMS premium services at https://stopsms.lu/.

Repairability Index

The Repairability Index is calculated based on several criteria (availability of instructions for use and maintenance, technical documentation, disassembly of the product, and availability and pricing of spare parts). This information comes from the website indicereparabilite.fr, developed by Spareko, who is therefore responsible for it.

Options for Mobile:

  • 30 minutes calling from Luxembourg to EU minutes for 5€ (1-time or monthly)
  • 100 SMS texts from Luxembourg to EU for 5€ (1-time or monthly)
  • 1GB of data in EU (Luxembourg or EU) for 5€ (1-time or monthly)
  • 5GB of data in EU (Luxembourg or EU) for 9€ (1-time or monthly)

Options can be added to your monthly subscription (recurring) during contract creation.
Visit in-store or call customer service to activate 1-time options or to augment your existing monthly subscription (recurring) on your Eltrona Mobile plan.
Options are not available for MOBILE BASIC plans.

Our promotional conditions

SUMMER DEAL promotion

If you take out an Internet, Duo or Trio subscription between 03/07 and 09/09/2023, we’ll give you the first 2 months’ subscription free of charge, excluding modem or Eltrona box rental. The SUMMER DEAL is valid for any 24-month commitment. As long as the contract is taken out during the promotional period, it can be activated up to 31/12/2023 and still enjoy the advantages described above.

icon des VOD

Enjoy more than 100 channels in HD

1

TF1 HD

2

FRANCE 2 HD

3

FRANCE 3

4

FRANCE 4

5

FRANCE 5 HD

6

M6 HD

7

ARTE(F) HD

8

W9 HD

9

TMC HD

10

TV BREIZH HD

11

HISTOIRE TV HD

12

LUXE TV

13

TV5 MONDE EUROPE

14

FRANCEINFO

15

FRANCE 24 HD

16

LCI HD

17

LA UNE HD

18

TIPIK HD

19

LA TROIS

20

RTL TVI HD

21

CLUB-RTL HD

22

PLUG-TV

23

RTL-9 HD

25

VIA MOSELLE

70

USHUAIA TV HD

71

TELELETZ HD

72

RTL ZWEE

73

CHAMBER TV HD

74

LETZEBUERGER KANAL HD

75

ELDORADIO TV HD

76

APART TV HD

77

ESCH. TV HD

78

HESPER INFO TV HD

79

MERSCH INFO TV HD

80

PETANGE INFO TV

81

DUDELANGE INFO TV

82

TELEVISIOUN STEESEL HD

90

MAMER TV INFO

91

DAS ERSTE HD

92

ZDF HD

93

3SAT HD

94

SWR RP HD

95

SWR RP HD

96

HR FERNSEHEN HD

97

MDR S-ANHALT HD

98

NDR FS NDS HS

99

WDR HD KÖLN

100

RBB BERLIN HD

101

RADIO BREMEN TV HD

102

SR FERNSEHEN HD

103

SWR BW HD

104

ARTE (D) HD

105

PHOENIX HD

106

ARD-ALPHA HD

107

TAGESSCHAU24 HD

108

ONE HD

109

ZDFINFO HD

110

ZDF_NEO HD

111

KIKA HD

112

RTL HD

113

PRO 7 HD

114

SAT.1 HD

115

VOX HD

116

N-TV HD

117

WELT HD

118

KABEL EINS HD

119

RTLII HD

120

RTLNITRO HD

121

SAT.1 GOLD HD

122

TELE 5 HD

123

SIXX HD

124

PRO7 MAXX HD

125

DMAX

126

RTL UP

127

SUPER RTL HD

128

DELUXE MUSIC

129

DISNEY CHANNEL

130

COMEDY CENTRAL

131

BIBEL TV HD

132

SPORT1

181

RAI 1 HD

182

RAI 2 HD

183

RAI 3 HD

184

RAI NEWS 24

185

RAI STORIA

186

RAI SCUOLA

187

MEDIASET ITALIA

200

RAI ITALIA HD

201

RTPI

220

TVI INTERNACIONAL

221

24H

240

TVE INTERNACIONAL

241

RTL4 HD

242

RTL5 HD

243

RTL7 HD

260

RTL8 HD

261

BBC WORLD NEWS EUROPE HD

262

DW ENGLISH HD

263

FRANCE 24 HD ENGLISH

264

CNN INT.

265

CNBC EUROPE

266

EURONEWS ENGLISH HD

267

MTV EUROPE

icon des VOD

Your favourite radio station directly on your TV

RTL

Europe 1

FRANCE INTER

NRJ

SKYROCK

FUN RADIO

VIRGIN RADIO

NOSTALGIE

RADIO FG

FRANCE INFO

LA PREMIERE

VIVACITE WDR

FRANCE CULTURE

FRANCE MUSIQUE

RADIO CLASSIQUE

MUSIQ 3

CLASSIC 21

RTL RADIO

ELDORADIO

RADIO 100.7

RADIO ARA

L'ESSENTIEL RADIO

RADIO HOREB

SWR 1 RP

SWR 2

SWR 3

SWR 4 RP

RTL RADIO

RPR 1

1 LIVE DIGGI

ROCK ANTENNE

SR 1

SR 2

SR 3

WDR 2

WDR 4

KLASSIK RADIO

BAYERN 1

BAYERN 2

SRF MUSIKWELLE

DLF

RADIO LATINA

RDPI RADIO

BBC ENGLISH

RTL TODAY RADIO

icon des VOD

Experience great cinema from your couch, starting at €1.99

Rent a movie for 48 hours and pause, rewind, or replay it as much as you want during this period.

Action, comedy, romance, documentary, horror, science fiction... We have films for the whole family!